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Job Post Details

Customer Service Representative - job post

Fidelity International
3.8 out of 5 stars
43 Townsend Street, Dublin, County Dublin
€32,100 a year - Permanent, Full-time

Job details

Pay

  • €32,100 a year

Job type

  • Permanent
  • Full-time

Interview details

Virtual interview
The interview will take place on Indeed so you won't need to download anything.
Date and time
21 Sept 2026 | 09–13
Estimated duration
30 minutes
Each candidate will have their own time slot.

Location

43 Townsend Street, Dublin, County Dublin

Benefits

Pulled from the full job description

  • Sick pay
  • Gym membership
  • Employee assistance program
  • On-site gym
  • Private medical insurance
  • Bike to work scheme
  • Work from home

Full job description

Application Deadline: 01 October 2026

Title: Customer Service Representative

Department: Client Services

Location: City Centre Dublin, Ireland

Salary: €32,100 plus bonus

Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can.

Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.

About Fidelity International

With over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right.

Inside the Client Services team

Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.

What you'll do:

Your role and responsibilities include:

  • Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
  • Explaining financial products clearly and guiding customers to helpful tools and information.
  • Taking ownership of each interaction, ensuring full resolution.
  • Logging and escalating any potential risks, fraud cases, or vulnerable situations.
  • Handling complaints constructively, aiming for early resolution.

What you'll bring:

  • Experience in a customer service role, ideally in a corporate environment.
  • Excellent phone manner and verbal communication skills.
  • An appetite to grow your expertise through continued learning.
  • Strong listening skills and a customer-first attitude.
  • Comfortable using digital tools and eager to learn new systems.
  • A team-oriented approach and a genuine interest in helping others.

Why join us in Dublin?

We’re based in George’s Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on-site Barista Bar with coffee, fresh pastries, and made-to-order meals.

A role that offers real rewards:

We offer long-term career stability, a clear development path, and a comprehensive benefits package including:

  • Pension contributions: 10% employer-funded plus up to 3% matched
  • Private Medical Insurance: comprehensive cover for you and your family
  • Cycle to Work & TaxSaver tickets: save on your commute
  • Gym discounts & wellness support: prioritise your health
  • Enhanced parental & family leave: support when it matters most
  • 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
  • Dynamic working options: hybrid flexibility for home and office balance

Your future starts here:

If you’re ready to join a company that offers opportunity, growth, and purpose, we’d love to hear from you. Apply now.

Job Types: Full-time, Permanent

Pay: €32,100.00 per year

Benefits:

  • On-site gym
  • On-site parking
  • Sick pay
  • Work from home

Work Location: In person

Reference ID: J71318

What is a virtual hiring event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren't in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if you’re a fit!
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