Emea Service Delivery Manager jobs

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within EMEA.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental Property Management System unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

We are seeking an exceptionally user-obsessed, mobile-native, and execution-driven Staff Product Manager to own the strategy and delivery of the Hostaway Mobile App. This is the product our customers reach for in the field, between cleanings, while resolving guest issues, or on the move between properties.

In this role, you will define the vision, roadmap, and execution for a mobile experience serving multiple personas (property managers, owners, and cleaners), each with distinct workflows. You will work closely with Engineering, Design, Research, and Go-to-Market (GTM) teams to deliver a focused, high-quality, mobile-first product that drives adoption, retention, and daily active usage.

What you will do:

• Become the definitive owner of the Hostaway mobile app within your first few weeks, setting its vision, strategy, and roadmap in step with our Domain product teams.
• Run continuous discovery as your default operating mode, spending real time with app users and turning what you learn into clear north stars, opportunities, and scoped requirements.
• Prototype your way to conviction: use AI tools to turn ideas into working prototypes you can put in front of users and engineers, and don't be afraid to ship code when it's the fastest path to learning.
• Set the app's north-star and supporting metrics, find the drivers that genuinely move them, and ensure instrumentation ships with every feature.
• Own adoption, engagement, and retention as outcomes you're accountable for, including identifying where AI can make a real difference for an on-the-go, multi-persona tool.
• Partner closely with Product Design to deliver experiences that feel genuinely native on iOS and Android, fast, intuitive, and built for the field.
• Drive GTM readiness for every release so Product Marketing, Sales Enablement, CS, and Support are equipped before launch.

• 7+ years of experience in product management, with a strong background in B2B SaaS platforms and demonstrated focus on mobile applications.
• Proven track record of successfully launching and iterating on mobile products on iOS and Android, including ownership of App Store and Play Store release cycles.
• You build with AI as part of your daily workflow, comfortable going from idea to clickable or working prototype with AI coding tools, and excited by the idea of a PM who ships, not just specs.
• Demonstrated success building and scaling B2B SaaS products with multiple user personas and complex workflows (e.g. Admins, Operators, Field Staff, Service Providers).
• Proven ability to deeply understand and prioritize the needs of diverse user groups, translating insights into impactful product features — with first-hand experience in customer research and field interviews.
• Track record of leading cross-functional teams through the full product lifecycle, from discovery to launch and iteration, and of operating with autonomy on both assigned and self-identified problems.
• A proactive, problem-solving mindset, comfortable creating clarity in ambiguous, fast-moving environments.
• Passion for user-centric design and delivering intuitive, high-value experiences — with a particular love for mobile-first products. Experience in the vacation rental, hospitality, or property management space is a strong plus.

What we offer:

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.