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Job Post Details

IT Desktop Support Engineer – Sligo, Ireland (Backfill / On - job post

Axiom Technologies
3.2 out of 5 stars
Sligo, County Sligo
Part-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Part-time

Shift and schedule

  • On call

Location

Sligo, County Sligo

Full job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role: IT Support Engineer

Location: Sligo, Ireland (On-site)

Duration: Backfill (On-demand ticket basis)

Key Responsibilities:

  • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via the ticketing system, phone, or in person.
  • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding/offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project-related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Hands-on experience in a desktop support, helpdesk, or IT technician role.
  • Strong knowledge of Windows OS, Office 365, and basic networking concepts.
  • Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving abilities.

Preferred:

  • Experience with macOS or Linux environments.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

  • On-site support is required.
  • Occasional lifting of equipment (up to 25 lbs).
  • Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com

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