English Technical Support jobs in North Dublin, County Dublin

Instrumentation & Technical Support Engineer

Process Networks Ltd — Swords, Co. Dublin

Full-time, permanent. Office/workshop based with regular site work across Ireland.

About Process Networks

Process Networks Ltd is an Irish company based in Swords, Co. Dublin, delivering measurement and monitoring solutions for industrial, environmental and process applications. We supply and support instrumentation, automation and network equipment — from single sensors to complete multi-point monitoring systems — across the water utilities, food, beverage, pharmaceutical, dairy and data centre sectors throughout the island of Ireland.We are an ISO 9001:2015 certified business built on integrity, professionalism, problem-solving and local, hands-on technical support. We work with customers from concept and consultation through to installation, calibration and ongoing maintenance.We are a small team. That means real responsibility early, with direct contact with customers and manufacturers.

The Role

We are hiring an experienced technical person to offer day-to-day technical support in our Swords office and workshop, with regular travel to customer sites.This is a technical role, not a sales role. Roughly 50% of your time will be office and workshop based — sizing and configuring instrumentation, building and testing systems before dispatch, supporting customers by phone and email, and producing documentation. The balance is on site, commissioning, calibrating and fault-finding alongside our field team.You do not need to know our specific product lines. You do need solid instrumentation and electrical fundamentals, the confidence to work through a problem you have not seen before, and the appetite to be trained to a high level on flow measurement, water quality analysis and industrial networking. We will invest in manufacturer training with our principals (NIVUS, HORIBA and others)

Key Responsibilities

• Provide first-line technical support to customers by phone, email and remote connection — configuration, fault diagnosis, application questions.
• Size, select and specify instrumentation against customer applications and drawings; support quotations with the technical detail.
• Configure, assemble, bench test and quality check instrumentation, panels and monitoring systems in the workshop prior to dispatch.
• Attend customer sites to install, commission, calibrate and maintain equipment — independently once trained, and alongside the field team before that.
• Diagnose faults on site and in the workshop across sensors, transmitters, loop wiring, power supplies and industrial communications (4–20 mA, Modbus, Profinet, Ethernet/IP).
• Produce and maintain technical documentation: commissioning records, calibration certificates, O&M manuals, wiring schedules and service reports, in line with our ISO 9001 quality management system.
• Look after the workshop: stock of spares and demo units, test equipment calibration, repairs and returns.
• Contribute to a workshop automation initiative — developing, assembling and testing automated test and configuration processes.
• Liaise with manufacturers on technical queries, warranty and escalated faults.
• Work safely at all times, following health and safety procedures on site and in the workshop.

What We're Looking For

Essential

• Practical competence with instrumentation fundamentals: loop wiring, 4–20 mA, relays, signal conditioning, sensor calibration, use of test equipment.
• Comfortable reading electrical drawings, P&IDs and manufacturer manuals, and working from them without hand-holding.
• Clear written and spoken English — you will be writing reports customers read and manufacturers act on.
• 2+ years' hands-on experience in a technical role — field service, commissioning, maintenance, calibration, controls or process instrumentation.
• Clear written and spoken English — you will be writing reports customers read and manufacturers act on.
• Full, clean driving licence. Site travel across Ireland is a routine part of the role, with occasional overnights.
• Right to work in Ireland.

Advantageous

• Experience with flow measurement, Temperature calibrations, water quality analysis ( eg TOC, pH, conductivity, turbidity), or process analysers.
• Industrial communications and networking: Modbus RTU/TCP, Profinet, Profibus, HART, switch and IP configuration.
• PLC, HMI or SCADA exposure — configuration, basic programming, data mapping.
• Experience in regulated environments (pharma, food/beverage, water utilities) and the documentation standards that come with them.
• Safe Pass, Manual Handling, confined space, working at heights — in date. If not, we will book and fund the training.
• Prior experience in a distributor, OEM or systems integrator, dealing directly with end users.
• Not essential depending on experience but can be beneficial is a qualification in instrumentation, electrical/electronic engineering, automation, mechatronics or a related discipline (Level 6 upwards, or equivalent trade qualification).

Job Types: Full-time, Permanent

Pay: €40,000.00-€55,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Education:

• Leaving Certificate (preferred)

Experience:

• Technical support: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person