Entry Level, Customer Success jobs

Are you driven by results, energised by conversation, and motivated by building strong customer relationships?
JBS Group is looking for a proactive Internal Sales & Customer Service Support to join our growing Commercial team in Monaghan.

In this phone‑based, office‑based role, you’ll take ownership of an established customer base, focusing on Bronze+ Silver tier accounts—strengthening relationships, uncovering new opportunities, and converting conversations into measurable commercial success. You’ll be supported by robust systems (CRM & MS365) while being trusted to manage and grow your accounts independently.

This is a role for someone who enjoys developing long‑term customer partnerships, delivering exceptional service, and playing a key part in driving sustainable revenue growth. If you’re organised, customer‑focused, and looking for a stable sales role with clear targets, strong support, and genuine progression within a well‑established Irish business, this could be the perfect next step in your sales career.

About JBS Group

JBS Group is a long established, Irish owned business operating across Ireland, the UK and EMEA. We supply specialist workwear, PPE and safety solutions that help customers protect their people, reduce risk and maintain operational continuity. Serving multiple business segments — including Life Sciences, Transport, Public Services, Technology, Construction, Engineering, Utilities and Critical Environments — we are known for reliability, technical expertise and a strong commitment to quality and compliance. Our products support customers in meeting safety standards, managing risk and keeping their operations running without interruption. As we continue to grow, we are expanding our commercial team and investing in people who want to contribute, learn and make a real impact.

Organisation Structure

• General Manager

Internal Sales & Customer Service Support

You will work closely with colleagues across Sales, Customer Service and Operations, contributing to a collaborative, customer focused team environment.

Role Purpose

The Internal Sales & Customer Service Support plays a key role in developing Bronze + and tier customers and supporting new business activity and Customer Account management for Bronze + and customers. This is a location based role operating primarily by telephone, supported by the JBS Group CRM and the MS365 Office suite. The role requires a proactive, customer centric approach, strong communication skills, and the ability to turn conversations and data into meaningful commercial outcomes.

Responsibilities & Duties

• Processing quotation, orders and sales in an effective manner.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Proactive sales with list of agreed customer contacts.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Maintains customer records by updating account information.
• Experienced in working in a fast-paced office environment.
• Commercially savvy with a proven track record to acquire new business opportunities through a mixture of inbound and outbound leads.
• Must be organised and comfortable with maintenance of key information on all accounts and prospects.
• Working closely with internal stakeholders to ensure a smooth on boarding process.
• Effectively managing a customer base and accurately report progress through our CRM.
• Working closely with the operations and product team to provide partners with a seamless operational service.

Customer Engagement & Relationship Management

• Build positive, consistent relationships with assigned Bronze+Silver customers and targeted prospects.
• Conduct daily and weekly telephone appointments to maintain regular contact with existing customer accounts and update review fields and health check of the service.
• Conduct daily and weekly telephone appointments ( Target List Metrics ) to maintain regular contact and identify new opportunities.
• Promote JBS Group products, services, promotions and offers, recording all outcomes on the Group Dashboard.
• Provide clear, accurate product information in line with JBS Group quality and safety standards.
• Maintain a customer centric approach in every interaction, ensuring professionalism, clarity and responsiveness.

Sales Pipeline Development

• Work to weekly targets - for sales appointments and opportunity creation.
• New business Target for Bronze +Silver Customers will be discussed at interview-Expectation this role will increase sales and growth with specific sales targets commensurate with Tiers and Role
• Progress leads, quotations and follow up actions in a timely and organised manner.
• Identify potential revenue opportunities within existing accounts and take practical steps to develop them.
• Ensure all customer interactions, updates and next steps are accurately logged in the CRM each day.
• Customer Review checks – Product Check – Price check – Usage : Outcome to increase spend and improve commercial performance

Sales Operations & Administration

• Prepare accurate quotations that align with the company’s commercial goals.
• Maintain CRM data daily ( What Good Looks Like S.O.P ) and weekly in line with company policy, ensuring clean, reliable information for forecasting.
• Use available data to spot trends, gaps and opportunities, taking proactive action to support revenue growth.
• Present updates, insights and proposals using TEAMS and other MS365 tools.
• Support the Internal Commercial Manager with reporting, customer insights and administrative tasks as required.

Working Practices & Standards

• Demonstrate a proactive, organised and customer focused approach to all tasks.
• Take ownership of your workload, ensuring timely completion of calls, follow ups and CRM updates.
• Maintain a strong understanding of key product ranges and be willing to learn continuously.
• Work collaboratively with colleagues to support shared goals and contribute to a positive team environment.
• Represent JBS Group professionally at all times, supporting our reputation for reliability and customer care.
• Ensure all communication — written and verbal — is clear, accurate and aligned with JBS Group quality and compliance expectations.

Essential Skills, Knowledge & Experience

• Previous experience in the Workwear & PPE Industry would be an advantage however JBS do take other factors such as attitude, professionalism, work rate, and motivation into consideration.
• A proven track record in a fast-paced office environment
• Knowledge and deployment of an ordering process would be desirable.
• Excellent reporting & networking skills.
• Proven track record in achieving targets within specific deadlines.
• Internal Sales / Tele-Sales /Call Centre experience is desirable.
• Strong proficiency in MS Office, including Outlook, Excel, Word and TEAMS.
• Confident using CRM systems, with the ability to complete accurate daily and weekly updates.
• Excellent communication skills, both oral and written, with the ability to present information clearly and professionally.
• Proven ability to drive activity targets, including telephone appointments and follow up actions.
• Skilled at identifying opportunities and feeding them into the Bronze + Silver tier sales pipeline.
• Strong organisational ability and disciplined approach to managing workload and CRM accuracy.
• Comfortable working with data to spot trends and opportunities.
• Awareness of quality and compliance expectations when engaging with customers and discussing product solutions.
• A proactive, customer centric mindset with a genuine interest in helping customers find the right solutions.
• Ability to work independently while contributing positively to the wider team.
• Willingness to learn product ranges and apply that knowledge in customer conversations.

Remuneration & Benefits

A competitive salary is offered for this role, aligned with experience and capability. The package includes:

• Salary Range - €32,000- 000- €35,000 per annum - depending on experience
• Holiday entitlement -20days
• Access to company benefits and development opportunities
• Auto- Enrolment Pension

Work location – Office based full time

Full details will be provided during the application and interview process.

Job Types: Full-time, Permanent

Pay: €32,000.00-€35,000.00 per year

Experience:

• Customer service and Internal Sales: 2 years (required)

Language:

• Speak fluent english (required)

Work authorisation:

• Ireland (required)

Location:

• Monaghan, County Monaghan (preferred)

Work Location: In person