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Job Post Details

Junior Customer Support Agent & KYC Analyst with a European Language - job post

Guardian Professional
Dublin, County Dublin
€30,000–€33,000 a year - Full-time

Job details

Pay

  • €30,000–€33,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Dublin, County Dublin

Full job description

***Urgent requirement***

About the Role

In addition to English a European language (BUT NOT Portuguese, nor Spanish)

Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site)

One of the leading companies in the Financial Services industry - a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking a Junior Customer Support Agent & KYC Analyst / European language Speaker for the Central Dublin office.

Experience in fraud, fintech and/or gambling environments, ideally within fast-paced, regulated settings a plus.

Responsibilities

  • Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.
  • Maintain detailed records of customer interactions, inquiries, comments, and complaints.
  • Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
  • Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.
  • Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
  • Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Requirements

  • Fluent proficiency in both spoken and written English as well as an Additional European languages (But not Portuguese, nor Spanish)
  • Strong problem-solving skills with the ability to provide reasonable solutions to customers.
  • Prior experience in customer-oriented roles
  • Prior experience KYC roles is highly desired but not essential
  • Excellent written and verbal communication skills in English.
  • Strong customer service skills, including empathy, patience, and problem-solving abilities.
  • Familiarity with customer service software and tools.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.

Skills and Experience

  • High school diploma or equivalent; University degree preferred.
  • 1+ years of experience in Customer service, preferably in a Global support environment.
  • Excellent communication and interpersonal skills.
  • Strong customer service skills, including empathy, patience, and problem-solving abilities.

Reference: INDOTHER

Job Type: Full-time

Pay: €30,000.00-€33,000.00 per year

Application question(s):

  • Are you open to working shift work
  • This role is based fully on site - are you currently based with a daily commuting distance to Dublin City centre?
  • Are you comfortable with working on-site
  • Do you have experience in fraud, fintech or gambling in regulated environments
  • In addition to English, Do you speak a European language-(BUT NOT Portuguese nor Spanish,) Please state which Language?

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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