Front Desk Executive jobs

We require a friendly, enthusiastic, kind and efficient Medical Receptionist to join our busy GMS/Private practice. This opportunity is to cover upcoming maternity leave with potential for a full time position. Experience is an advantage, however full training will be provided. Full - time hours are over four days. Our priority at Gorey Family Practice is to provide the best patient care possible and to work as a team to provide this. Responsibilities include;

• Greeting patients, coordinating appointments, and maintaining records and accounts.
• Assisting patient in person or on the telephone, and answering or referring inquiries.
• Ascertaining patients requirements and finding appropriate solutions.
• Triage of patient calls to assess priorities in conjunction with Medical Professionals.
• Liasion with hospitals and public health organisations.
• Document management and control.
• Understanding, implementing and adhering to Confidentiality Policy
• Cash handling and reconcilliation.
• Overseeing waiting area including practice information.
• Coordination of certificate processing, prescriptions and forms.
• Optimizing patient satisfaction in relation to availibility and scheduling.
• Regular review of service delivery in relation to the various departments.
• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensuring availability of treatment information by filing and retrieving patient records.
• Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
• Collecting payment for services recieved.
• Review and maintain stock levels as required anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Understanding and engaging in sensitvity and strict confidentiality in relation to patients information to protectspatients’ rights.
• Following policies and procedures and identifying and collaborating with the team to implement any changes required.
• Recognising the importance of team work and the common goal.

The surgery operates from 8.30am - 6pm. Monday - Friday. Our receptionists day commences at 8.15am and finishes at 6.15pm with one hour for lunch. The days of work will normally be fixed over four days per week.

Patience, empathy, calm and efficiency are useful personality traits for this role. All candidates should have some reception experience. The ability to multi task and work in a high pressure enviornment will be beneficial. You will be joining an excellent team with great experience and we hope to welcome a like minded team player who will look forward to making a valuable contribution every day.This position would be suitable for a mature individual who can remain calm under pressure and can manage a varied workload.

Job Types: Full-time, Fixed term
Contract length: 12 months

Pay: €15.50-€16.50 per hour

Benefits:

• On-site parking

Experience:

• Reception/Administrtion: 1 year (required)

Language:

• English (required)

Work Location: In person