Full Time Mediation jobs

w2026_TBC
Open to Internal and External Candidates

Position Title : MHPSS Cultural Mediation Associate
Duty Station : Citywest, Dublin, Ireland
Classification : General Service Staff, UG
Type of Appointment : Special Short-Term Ungraded, 9 months with the possibility of Extension
Estimated Start Date : July 2026

Closing Date : 24 June 2026

Context:

IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).

IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience.

Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit, the Cultural Mediation and Community Engagement Coordinator and direct supervision of Senior Cultural Mediation Associate, the incumbent will support the implementation of activities related to community mobilization and pertinent activities for international protection applicants hosted in Citywest accommodation centre.

Responsibilities and Accountabilities

1. Provide cultural mediation and interpretation support by facilitating communication between service providers and migrants (from English into different migrants’ mother tongue and vice versa), while always respecting the principles of neutrality, accuracy, impartiality, confidentiality.

2. Provide verbal interpretation support to the International Protection Accommodation Services (IPAS) staff in Citywest to support day-to-day communication with beneficiaries from English into different migrants’ languages.

3. Assist through interpretation during the collection of routine information and data and case identification and referrals.

4. Support the beneficiaries in contacting service providers within Citywest by providing interpretation and mediation support in an impartial and neutral manner.

5. Support the identification of vulnerabilities from the initial reception into the centre and throughout the continued communication with beneficiaries and refer them to the Senior Case Management Associate for case management.

6. Support IOM partners in the implementation of community engagement and awareness-raising activities by assisting with logistics, interpretation, and beneficiary outreach.

7. Conduct outreach activities to inform beneficiaries about available MHPSS services and scheduled activities, in coordination with MHPSS team.

8. Provide interpretation assistance to mental health professionals during scheduled group and individual counselling sessions, focus group discussions and psycho-education activities, including remote interpretation (phone or online), when required.

9. Prepare routine documentation related to the project and submit basic reports to the Project Management Team on activities performed in Citywest.

10. Any other related task, as required.

Required Qualifications and Experience

EDUCATION

• High school diploma with five years of relevant experience; or,
• Bachelor’s degree in Communication, Social Sciences, International relations or related fields from an accredited academic institution with at least 3 years of relevant professional experience.

EXPERIENCE

• Completion of trainings in cultural mediation for mental health settings, and competence in the MHPSS specialized vocabulary would be an asset.
• Experience in cultural mediation in the framework of migrants’ assistance.
• Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset.

SKILLS

• Ability to work with migrants and asylum seekers.
• Interpersonal skills (i.e. empathy and emotional resilience)
• Intercultural competence and communication skills.
• Culture-specific knowledge.
• Capacity to prevent and mitigate misunderstandings due to language barriers by facilitating communication in an objective and impartial manner.
• Basic understanding in interpersonal communication and sensitivity in addressing the asylum-seekers’ claims.
• Knowledge of the procedures related to the asylum application in Ireland.
• Ability to prepare clear and concise routine reports and basic written summaries.
• Good working knowledge of Microsoft Office.

Languages

IOM’s official languages are English, French, and Spanish

REQUIRED

For this position, fluency in English is required (oral and written).

Fluency or mother tongue in Georgian is required

DESIRABLE

Working knowledge of any UN languages an advantage.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioral indicators – Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

This post is subject to local recruitment. Only persons holding a valid residence and work permit in Ireland will be eligible for consideration.

As the right to live and work in Ireland is required, the contract issued may be shorter than the period mentioned in the advertisement, in order to align with expiry date of the work permit.

How to apply:
Please apply to this job post, sharing your updated CV.

Please note that only shortlisted candidates will be contacted for an interview, soon after the closing of the Vacancy.

Posting period: From 10.06.26 to 24.06.26

Job Type: Full-time

Pay: €3,000.00 per month

Benefits:

• Additional leave
• Free or subsidised travel
• Private dental insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Language:

• Georgian (required)

Work authorisation:

• Ireland (required)

Work Location: In person