Full Time Mediation jobs

w2026_TBC
Open to Internal and External Candidates

Position Title : Floor Coordinator
Duty Station : Dublin, Ireland
Classification : General Service Staff, UG
Type of Appointment : Special Short-Term Ungraded, 2- 3 months
Estimated Start Date : October 2026

Closing Date : 05 October 2026

Context:

Under the overall supervision of the Chief of Mission, the direct supervision of Head of the Immigration, Border Governance (IBG) and Protection, and in collaboration with the project management team and relevant units in the mission, the incumbent will be based in Dublin, Citywest Reception Centre, and will be accountable for the day-to-day implementation of activities supporting the registration and processing of applicants seeking international protection in Ireland.

Responsibilities and Accountabilities

1. Coordinate and facilitate the efficient applicant flow throughout the screening, registration, biometric collection and lodgement processes, ensuring the efficient movement of applicants and effective queue management within the Citywest Reception Centre.

2. Provide information, guidance and frontline assistance to applicants, ensuring that procedures, requirements and available services are communicated clearly and effectively.

3. Provide practical assistance to applicants experiencing language, literacy, digital, accessibility or other procedural barriers, and facilitate access to appropriate cultural mediation, interpretation and other support services where required.

4. Undertake biometric data collection activities using designated equipment and systems, in accordance with established procedures, operational instructions and training requirements.

5. Monitor applicant flow, waiting areas and service delivery processes, identify operational bottlenecks or emerging issues and take appropriate actions to support the efficient functioning of reception centre activities.

6. Contribute to the continuous improvement of service delivery by providing feedback on operational challenges, emerging needs and opportunities to the project management team and DJHAM personnel to contribute to the improvement of processes and efficiency of service delivery.

7. Liaise and coordinate with DJHAM personnel, IOM Cultural Mediators, interpreters, security personnel and other relevant stakeholders to support daily reception centre operations, including logistical, administrative tasks, and daily applicant lunch arrangements.

8. Identify, document and escalate operational, safeguarding, welfare, protection, security and technical concerns through established reporting mechanisms and in accordance with relevant procedures.

9. Ensure compliance with applicable policies, procedures, health and safety requirements, security protocols, confidentiality obligations and data protection principles in the performance of all duties.

10. Collect and share data and information from the field on a regular basis with the project management team and ensure timely preparation and submission of field reports, including key figures and identification of good practices, gaps and challenges.

11. Promote and maintain synergies with other IOM Projects in the Citywest Reception Centre.

12. Perform such other related duties as may be assigned.

Required Qualifications and Experience

EDUCATION

• High School diploma with six years of relevant experience; or,
• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with four years of relevant professional experience.

EXPERIENCE

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations.
• Experience in working with migrants, refugees, victims of trafficking and other vulnerable groups.
• Knowledge and understanding of the relevant Irish government authorities structure and work.
• Prior work experience with UN/ international humanitarian Organizations, non-government or government institutions/organizations in a multi-cultural setting is an advantage.

SKILLS

• Ability to work with migrants and asylum seekers, including people with vulnerabilities
• In depth knowledge of legal and normative framework of International Protection and the procedures related to the asylum application in Ireland
• Proven competencies in liaising with a variety of stakeholders, including government authorities, international and national institutions, and non-governmental partners
• Strong interpersonal and intercultural skills
• Strong written and verbal communication skills
• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities
• Ability to prepare clear and concise reports and work with statistics

Languages

IOM’s official languages are English, French, and Spanish

REQUIRED

For this position, fluency in English is required (oral and written).

Fluency or mother tongue in Georgian is required

DESIRABLE

Knowledge of other languages relevant to the current migratory trends in Ireland, is considered an advantage (Arabic, Somali, Georgian, Pashto, Urdu, Yoruba, and others).

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES - Behavioral indicators – Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES - Behavioural indicators – Level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings

This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.

As the right to live and work in Ireland is required, the contract issued may be shorter that the period mentioned in the advertisement, in order to align with the expiry date of the work permit.

How to apply:
Please apply to this job post, sharing your updated CV.

Please note that only shortlisted candidates will be contacted for an interview, soon after the closing of the Vacancy.

Posting period: From 25.09.26 to 05.10.26

Job Type: Full-time

Pay: €3,670.00 per month

Benefits:

• Additional leave
• Free or subsidised travel
• Private dental insurance
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person