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Job Post Details

Customer Service Representative - Evening Shift - job post

Lifewave Europe Ltd
Galway, County Galway
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Overtime
  • Evening shift
  • Monday to Friday

Location

Galway, County Galway

Benefits

Pulled from the full job description

  • Employee assistance program
  • Private medical insurance
  • Bike to work scheme
  • On-site parking

Full job description

About Us: Since 2004, LifeWave has helped people all over the world realize their greatest potential. Our patented, proprietary wellness products help to deliver more energy and stamina, mental acuity, better sleep, reduced stress, improved skin appearance, faster wound healing and an overall feeling of youthful vitality. Our products also help people reduce body fat and decrease pain.

Job description

The position requires a Customer Service Representative to work in our customer service department handling Global customer inquiries reporting to the Customer Service Team Lead.

This position requires an individual to work in our Customer Service Department as a Customer Service Representative.

Evening shift hours are Monday - Friday 5:00pm - 1:00am. 20% Shift premium also is included for evening shift hours. The location of this role will be based in Briarhill, Galway City.

Responsibilities include:

· Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.

· Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

· Representing the company in a professional, courteous, and efficient manner

· Complete documentation to in-house standards and be compliant with all in-house procedures.

· Working in a safe manner at all times.

· Reporting to the Customer Service Team Leader.

Requirements include:

The successful candidate would need Fluency in spoken and written English.

· Speaker of one or more language desirable but not essential.

· Minimum 2 years’ experience working in a Call Centre or Customer Service department.

· Strong communications skills.

· Excellent telephone and customer service skills.

Job Types: Full-time, Permanent

Additional pay:

  • Overtime pay

Benefits:

  • Bike to work scheme
  • Employee assistance program
  • On-site parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Location:

  • Galway, CO. Galway (preferred)

Work Location: In person

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