German-Speaking Technical Support Engineer - Elastic Cloud StorageAt Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.Join us as a German-Speaking Technical Support Senior Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.What you'll achieveAs a Technical Support Engineer, you will be responsible for delivering front-line remote technical support and resolving complex IT issues across enterprise environments. You will work with European customers and highly skilled technical advisors on diagnosing hardware and software problems, driving resolution through advanced troubleshooting tools, and championing the customer experience as part of the Dell Global Service Desk.You will:- Diagnose and resolve complex issues by applying systems analysis techniques, advanced troubleshooting tools, and diagnostic procedures across unique customer environments, escalating to senior resources when necessary.- Communicate and document effectively by maintaining closed-loop communication with internal and external stakeholders, managing your own caseload priorities, and setting clear expeccipating in eServices content creation such as chat, support forums, and self-service resources.- Develop subject matter expertise by continuously learning new technologies and products while coaching peers through presentations and informal training sessions.- Support a 24×7×365 operation with flexibility for shift work, weekends, holidays, and on-call responsibilities as required.Take the first step towards your dream careerEvery Dell Technologies team member brin
