Graduate Technical Support jobs

About ACTURIS

Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 25+ years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

WHY JOIN THE ACTURIS TEAM?

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

• Work with a talented, motivated and friendly group of like-minded colleagues
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
• Receive written constructive performance feedback and encouragement every third so that you know how to improve – you have no idea how unusual this is!
• Be given real responsibility for your own projects as soon as you are ready
• Receive a competitive salary and annual performance-based reviews
• Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
• Work from home up to 3 days per week

THE POSITION

As a Technical Business Analyst at Acturis you will:

• Work in one of five teams focused on core Acturis System development and implementation, web solution development for customers, or insurance product implementations
• Help clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
• Design and implement top quality new software solutions
• Solve challenging technical problems using a structured and logical approach
• Gather client requirements and turn these into detailed, unambiguous and accurate specifications
• Manage the build of sometimes complex implementations, and ensure this is done to specification
• Continuously monitor and improve all aspects of the Acturis System
• Support the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured, quarterly feedback.

The Career Path

As a Technical Business Analyst at Acturis, you will receive structured targets, quarterly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.

Progressing to a Senior or Lead Technical Business Analyst you can expect to be responsible for:

• Planning and delivering high quality projects, including managing teams and resources
• Coaching and providing constructive feedback for junior colleagues
• Working closely with senior customer contacts to develop their relationship with Acturis

Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

• New joiners receive concentrated initial training and close mentoring
• Colleagues are encouraged to complete industry standard training in relevant topics
• More senior colleagues can choose courses with time set aside and the course paid for
• The Acturis management team run training sessions to pass on experience and best practice

CANDIDATE PROFILE

The successful candidates will have following attributes:

• Achieved a 2:1 or above in any STEM subject
• Excellent A-levels or equivalent, ideally including an A in Maths
• First-rate problem-solving skills
• Logical, well organised, and practical
• A track record of delivering on projects and an ability to carry tasks through to completion
• Confident and eager to take on responsibility
• The ability to work well as part of a team, seamlessly collaborating with others
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts quickly
• Some roles are more client-focused where an ability to build relationships with customers and strong communication skills are essential