• Reporting to: Centre Manager
• Role Type: Open to full or part time
• Hours: 30-37.5 hrs
• Remuneration: competitive salary depending on experience
• Location: GROW HQ, Waterford

GIY is an award-winning social enterprise dedicated to creating a movement of people connected to real food - organic, fresh, local, in-season food grown in living soil. GROW HQ, the home of GIY, opened in 2016 and features a multi-award winning farm-to-fork cafe, organic farm shop, organic training gardens and regenerative farm (at the Curraghmore Estate).

Job Description:

We’re on the lookout for a friendly, reliable, and hard-working Senior Front of House Assistant to join our team at GROW HQ. If you love great food, enjoy working with people, and want to be part of a mission-driven organisation, we’d love to hear from you.

This is a permanent role, we’re looking for someone who wants to grow with us. Flexibility is key – we need someone who can work midweek as well as weekends, across 4-5 days out of 7 on a rota basis, operating across our cafe, retail and education functions.

Key Responsibilities

• Deliver a warm, friendly and professional customer experience, ensuring every guest feels genuinely welcomed and looked after.
• Provide confident, knowledgeable table service, including taking orders, serving food and drinks, processing payments and responding to customer queries.
• Act as a senior presence on the floor, supporting colleagues, helping coordinate service and stepping up to resolve issues when required.
• Develop a strong knowledge of our menu, ingredients and food ethos, and communicate the story behind our food, farm and local producers enthusiastically to customers.
• Help maintain high standards of service, presentation, cleanliness and organisation across the café and customer areas.
• Support the training and development of newer Front of House team members, leading by example and helping to create a positive, respectful and collaborative working environment.
• Work closely with the kitchen, café management and wider GROW HQ team to ensure smooth service, good communication and an excellent overall customer experience.
• Be able to oversee the day to day running of the front of house areas in the absence of the centre manager.
• This position may be ideal for someone with previous hospitality duty management or an assistant banqueting/restaurant manager looking to branch into a more” Life friendly” role.

Qualifications, Experience, & Competencies

We are looking for an experienced person who shares GIY’s culture, vision and values. Our ideal candidate would have the following experience:

Strong FOH experience, including in senior server roles or formerly worked as a duty manager or restaurant manager

Strong, customer-facing experience and strong communications skills

Must be able to operate on your own initiative and take ownership of tasks

Team player who values integrity and respect

Has a passion for healthy, seasonal, local and home-grown food

More About GROW HQ and GIY

GIY is an award-winning social enterprise dedicated to creating a movement of people connected to real food - organic, fresh, local, in-season food grown in living soil. GROW HQ, the home of GIY, opened in 2016 and features a multi-award winning farm-to-fork cafe, organic farm shop, organic training gardens and regenerative farm (at the Curraghmore Estate).

Apply

Please apply with your CV and a cover letter explaining your fit with the criteria outlined above. All applications will be treated in the strictest confidence.

Pay: €32,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Food allowance
• Gym membership
• On-site parking
• Sick pay
• Wellness program

Ability to commute/relocate:

• Waterford, County Waterford: reliably commute or plan to relocate before starting work (required)

Experience:

• Duty or Restaurant Manager: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person