Help Desk Technical Support jobs

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point - is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.

Location: Gweedore & Falcarragh, Co. Donegal

This role is based on-site at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to the office and they must hold the relevant documentation for right to work in Ireland.

Hours of Work: Full-time (37.5) Shift work. Day, evening and night shift will be required, based on rota. Shift work rates will be provided.

Key Responsibilities:

• Handling customer queries including the logging of all customer calls
• Ensure all inbound customer calls are responded to promptly
• Remote customer auditing and reporting
• Monitoring of high priority ‘Watch List’ customers
• Act as point of contact for client queries and escalations when necessary
• Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

• At least 1 years experience in a customer facing or customer support help desk environment
• Have strong organisational skills and demonstrate good attention to detail
• Have an excellent telephone manner and communication skills
• Have the ability to produce written reports and documentation
• Be proficient in Microsoft Office
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously
• 3rd level technical qualification desirable but not required
• Fluency in European Languages an advantage

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: From €14.15 per hour

Application question(s):

• Are you available for evening & night shifts?
• Do you live in Donegal?

Experience:

• Customer support: 1 year (preferred)

Work Location: In person