Skip to main content
Post your CV and find your next job on Indeed!

Help Desk Technical Support jobs

Sort by: -
    • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution.
    • Monthly phone and internet allowances.
    • View all Phoenix Data Systems, Inc. jobs - Remote jobs
    • Salary Search: Technical Support Specialist salaries in Remote
    • 1-2 years of technical support experience.
    • Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to…
    • Provide first-line technical support to end-users via phone, email, and in person.
    • 612 months of hands-on IT support experience (internships or placements…
    • Previous technical support or help desk experience.
    • Provide pre and post-sales technical support via email, phone, and remote access including: delivering…
    • Experience in a service desk support role.
    • Serve as the first point of contact for technical support via phone, email, or chat.
    • Familiarity with remote desktop applications and help desk software (e.g. Zendesk).
    • Ability to provide step-by-step technical help, both written and verbal.
    • Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.
    • We would love to hear from you – Apply now.
    • Minimum 5 years in a technical support, application support or similar hands-on technical role.
    • Exposure to mobile app support.
    • This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.
    • How We Use Your Data.
    • Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
    • Why you should join us:
    • Are you a hands-on IT support professional who enjoys troubleshooting, solving technical faults, and working directly with users and systems?
    • _This is an exciting opportunity to join our IT team and play a key role in supporting colleagues across the organisation by delivering first-line technical…
    • This role combines technical troubleshooting, system integration, customer support, and continuous improvement of internal processes and documentation.
    • Ability to explain technical concepts to non-technical users.
    • Serve as the first point of contact for technical support via phone, email, or chat.
    • Ability to explain technical information clearly to both technical and non-technical audiences.
    • Produce technical specifications, quotations support…

People also searched:

support engineer
tech support
technical scientist
technical support

Job Post Details

Technical Support Specialist - job post

Phoenix Data Systems, Inc.
Remote
Full-time

Job details

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Annual leave
  • Life insurance

Full job description

Position Overview

This role primarily supports customers across the United Kingdom and requires excellent communication skills and a customer-focused mindset.

The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and email. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.

Key Responsibilities

  • Deliver professional and top-quality customer service to all customers while performing within departmental targets
  • Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
  • Document all customer interactions consistently, thoroughly and free of grammatical errors
  • Communicate issues clearly and effectively to both customers and internal departments

Required Qualifications and Skills

  • BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
  • Excellent verbal and written communication skills to interact effectively with customers

Preferred Skills

  • Microsoft SQL Server experience
  • Microsoft Web Server (IIS)
  • Experience with quality assurance practices and methodologies

Benefits

  • Monthly phone and internet allowances
  • Employer pension and National Insurance contributions
  • Life Insurance
  • Business travel insurance
  • Bonuses
  • TS Commissions
  • Paid UK public holidays
  • Generous annual leave in line with UK employment standards

Please forward your CV with salary requirements to HR@goaims.com

No phone calls, please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.

Work Location: Remote

Let Employers Find YouUpload Your Resume