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Job Post Details

Assistant Revenue Manager
Galway City District, County Galway
Full-time

Job details

Pay information not provided
Employee discount, Employee assistance program, Food allowance, Company events, On-site parking
Full-time
Galway City District, County Galway

Full job description

The Assistant Revenue Manager supports the strategic optimisation of room revenue and market share for our 3-star property. This dual-focus role combines analytical data management with hands-on oversight of the reservations department. You will monitor market trends, manage inventory distribution across all channels, and ensure the reservations team delivers high conversion rates and exceptional customer service.

Key Responsibilities

Revenue Management & Strategy

  • Pricing Execution: Implement daily rate strategies, inventory restrictions, and minimum-stay requirements based on demand, forecasting, and competitor analysis.
  • Channel Distribution: Manage and maintain rate parity and inventory across the Property Management System (PMS), Central Reservation System (CRS), Channel Manager, and Online Travel Agencies (OTAs).
  • Data Analysis: Track and analyze key performance metrics including RevPAR, ADR, occupancy, and competitor set data (STR reports).
  • Forecasting Support: Assist the Revenue Manager in preparing weekly, monthly, and long-term revenue forecasts and budget outlines.

Reservations Oversight

  • Team Leadership: Supervise the daily operations of the reservations team, ensuring inquiries via phone, email, and digital channels are handled efficiently.
  • Group Coordination: Manage group blocks, rooming lists, billing instructions, and cut-off dates, working closely with the Sales and Events teams.
  • Quality Control: Monitor reservation entries in the PMS to guarantee data accuracy for guest profiles, market segments, and source codes.
  • Upselling & Conversion: Train staff on upselling techniques and reservation conversion strategies to maximize on-property and direct-booking revenue.

Collaboration & Administration

  • Cross-Department Alignment: Work closely with Front Office, Sales, and Marketing teams to ensure promotions are seamlessly executed and operational teams are aligned on occupancy peaks.

Qualifications & Skills

  • Experience: Minimum 3–5 years of experience in hotel reservations or front office operations, with at least 2 years in a supervisory or revenue-focused role (ideally within a 3-star or mid-scale hotel environment).
  • Technical Skills: Proficiency with Hotel PMS software (specifically Hotsoft is an advantage), Channel Managers (specifically Sitminder is an advantage), and OTAs.
  • Analytical Mindset: Comfortable working with numbers, spot trends, and translating data into actionable pricing adjustments.
  • Communication: Strong verbal and written communication skills for managing guest escalations, leading a team, and presenting data to management.

Benefits:

  • Company events
  • Employee assistance program
  • Employee discount
  • Food allowance
  • On-site parking

Ability to commute/relocate:

  • Galway City District, County Galway: reliably commute or plan to relocate before starting work (required)

Experience:

  • Reservations/Front Office: 3 years (required)
  • Hospitality Revenue: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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