We are currently recruiting for an experienced Reservations Agent for our busy 4* hotel, located in Kilkenny City. The ideal candidate will be enthusiastic, hardworking, and motivated individual with a positive can-do attitude, and genuinely enjoy working as part of a team. You will be reporting directly to our Front Office Manager and Revenue Manager. The hours of work for this role are 9-5.30pm and from 11.00am to 19.30pm, 5 days over 6 roster from Monday to Saturday.

Duties and responsibilities include:

· Assist to manage the day to day operations in the reservation’s office

· Assist in the maximisation of room revenue, occupancy and yield management

· Working closely with the Revenue Manager and Front Office Manager to ensure the efficient running of the department

· Ensure reservation department and Front Office staff are constantly aware of availability, on request, close out dates, high demand dates etc.

· Respond to all guest reservation requests within the agreed time frame and execute prompt, courteous and accurate guest service at all times.

· Full knowledge about hotel rooms, rates, promotions, amenities, programs, hotel facilities and services.

· Monitor systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls, emails and all other sources of communication

· Report any issues, failures, breaches of the above

· Assisting and preparing of groups, weekly group forecast, process and preparing group rooming lists, deposits, prepayments and contracts

· Attending all scheduled meetings as required and effectively communicate action plans to Reservations and Front Office

· Monitoring of all online bookings from all online channels including hotel website, OTA, GDS and other third party websites and report any anomalies

· Update No-shows and cancellations on all OTA's to avoid any unwanted commissions and maximize room revenue

· Understand and enforce hotel and company credit policies and ensure correct billing instructions, routing instructions and payment methods are applied to all reservations.

· Ensure all reservation requests are processed as per the hotel standards

· Assist in ensuring confirmation letters and contracts are sent for all bookings within the department

· Monitor all tentative / provisional / waitlisted bookings, follow up on deposits and signed contracts and update the hotel systems as necessary

· Recording and filing of all reservation correspondence neatly and accurately on prescribed forms, folders and provided hotel software

· Ensure all reservation modifications are updated on the PMS immediately and accurately.

· Process contracts detailing room allotments and create allotments on the hotel management system.

· Assist in training of Reservation’s and Front Office staff

· Ensure deposit payments and pre-authorizations are taken in advance for hotel reservations if applicable, e.g.: Direct reservation, OTA's (Booking.com, Orbitz, Expedia etc.)

· Assist with cross checks of bookings regarding correct market segmentation, sources code, price codes, rates, etc.

· Maintain GDPR compliance within the department and assist if necessary to train staff and develop relevant SOPs

· Monitor data input into the hotels database ensuring accuracy, compliance and relevance

· On occasion you may be required to cover the front desk

This job description is neither restrictive nor definitive and may include from time to time additional duties that you will be expected to carry out.

The Ideal Candidate will have:

• Previous hotel experience in Front of House/Reservations.
• Guestline software experience is an advantage.
• Excellent organisational and communication skills.
• A commitment to exceptional customer service.
• Good administration experience.

Benefits:

• Uniform provided.
• Leisure Club access.
• Meals on duty.
• Preferential rates in other properties within the Group.
• Consistent Training & Development opportunities.
• Internal transfers & promotions.
• Employee recognition awards.
• Opportunity to be innovative and progress within the role.
• EAP access

The above is neither restrictive nor definitive and may include from time to time additional duties that you will be expected to carry out.

Hotel Kilkenny is an equal opportunities employer.

Job Type: Full-time

Job Type: Full-time

Pay: From €14.15 per hour

Benefits:

• Employee assistance program
• Employee discount
• Food allowance
• Gym membership
• On-site parking

Ability to commute/relocate:

• Kilkenny, County Kilkenny: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Reservations: 1 year (required)

Language:

• English (required)

Work Location: In person