We currently have a vacancy for a full time experienced Receptionist to join our team at Hotel Kilkenny. We are looking for an enthusiastic and motivated individual. The successful candidate must be flexible with hours as they will include morning & evening shifts and also weekend work.

Key Duties:

• To carry out and complete all tasks assigned to you, as trained from the S.O.P manual.
• To comply and adhere to all Hotel Policies and Procedures (including COVID-19 policies)
• To understand yield management and achieve the best room rate possible.
• To complete departmental checklist daily.
• To answer the telephones in a professional manner using all the core values.
• To allocate room changes in a professional manner noting complaints & special requests from Guest history.
• To update and monitor house counts and alert Managers of increases./decrease in business.
• To update and maintain the internet booking engines maximizing sales.
• To take deposits for all reservations and group bookings.
• To maintain all files and deposits in a systematic & organised manner.
• To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, Customer Care & Security.
• To allocate all rooms correctly keeping in mind groups taking into consideration age groups and disabilities or special requirements

The Ideal Candidate will have:

• Previous hotel experience in Front of House/Reservations.
• Guestline software experience is an advantage.
• Excellent organisational and communication skills.
• A commitment to exceptional customer service.
• Good administration experience.

Benefits:

• Uniform provided.
• Leisure Club access.
• Meals on duty.
• Preferential rates in other properties within the Group.
• Consistent Training & Development opportunities.
• Internal transfers & promotions.
• Opportunity to be innovative and progress within the role.
• EAP access

The above is neither restrictive nor definitive and may include from time to time additional duties that you will be expected to carry out.

Hotel Kilkenny is an equal opportunities employer

Job Type: Full-time

Pay: From €14.15 per hour

Benefits:

• Employee assistance program
• Employee discount
• Food allowance
• Gym membership
• On-site parking

Application question(s):

• Are you seeking full time or part time work

Experience:

• Receptionist: 1 year (required)

Work Location: In person