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    • You will lead the front office team in delivering exceptional guest experiences in our newly reopened 132 bedroomed hotel.
    • Role Type: *Full-time, Permanent.
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Job Post Details

Front Office Manager - job post

SPRINGHILL COURT HOTEL
Kilkenny, County Kilkenny
€35,000–€38,000 a year - Permanent, Full-time

Job details

Pay

  • €35,000–€38,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Evening shift
  • Holidays

Location

Kilkenny, County Kilkenny

Benefits

Pulled from the full job description

  • Gym membership
  • Employee assistance program
  • Bike to work scheme
  • On-site parking

Full job description

Job Title: Front Office Manager

Location: Kilkenny

Role Type: Full-time, Permanent

Reports To: General Manager

About the Role

Springhill Court Hotel is currently looking for an experienced leader who is eager to take ownership, elevate their team, and drive outstanding performance while continuing to grow professionally.

You will lead the front office team in delivering exceptional guest experiences in our newly reopened 132 bedroomed hotel. You will oversee all front office operations including check-in/check-out, reservations, guest services, and concierge. Your role will also involve training, coaching staff, ensuring service standards, liaising with other departments (housekeeping, maintenance, F&B) and helping drive operational efficiencies. You will act as the face of the hotel's first impression and ensure smooth, high-quality customer service th
Benefits

  • Free employee meals on duty
  • Pension access
  • Employee Assistance Programme
  • Cycle to Work Scheme/Transport Schemes
  • Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities:

Key Responsibilities

  • Manage all front office operations: reservations, reception, concierge, guest services.
  • Ensure high standards of customer service throughout check-in/out, enquiries, special requests.
  • Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development.
  • Maintain and monitor front office financials: cash handling, billing, night audit, folio reconciliation.
  • Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time.
  • Handle guest feedback and complaints, ensuring prompt resolution and follow-up.
  • Ensure adherence to hotel property management system (PMS), reservation systems and other tech/tools (Hotsoft or equivalent).
  • Maintain front office standards, procedures, SOPs; ensure compliance with health & safety, fire/emergency protocols.
  • Monitor and report occupancy, revenue, guest satisfaction metrics; implement improvements.
  • Drive a culture of teamwork, excellence, and guest centricity.

Key Requirements

  • Minimum of 2-3 years' experience in a management or supervisory role on a front desk in a hotel (ideally 4-star).
  • Strong leadership skills; experience in training and developing staff.
  • Excellent communication & interpersonal skills; ability to stay calm under pressure.
  • Solid experience with PMS software ( Hotsoft or equivalent) and reservation systems.
  • Strong organisational skills, attention to detail, ability to multitask.
  • Flexibility to work shift hours, including evenings, weekends, and public holidays.
  • Guest-focused mindset; problem solver with ability to resolve issues in a positive, professional manner.
  • Good standard of computer skills (MS Office etc.).
  • Skills:

Team Management/ Organisation/ Time management

Job Types: Full-time, Permanent

Pay: €35,000.00-€38,000.00 per year

Benefits:

  • Gym membership
  • On-site parking

Ability to commute/relocate:

  • Kilkenny, County Kilkenny: reliably commute or plan to relocate before starting work (required)

Experience:

  • front office management : 3 years (required)
  • hospitality : 1 year (required)

Work Location: In person

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