IT Program Manager jobs

We are seeking a Technical Program Manager to join the team, operating at the intersection of Engineering, Customer Success, and cross-functional teams. This individual will be working with Engineering teams, Technical Account Managers, Security, SRE, and GGS teams. This candidate plays a critical role in ensuring the successful and timely delivery of cloud operations projects aligned with Guidewire goals and priorities.

The TPgM will serve as a trusted partner with a complete knowledge and full understanding of the Cloud Technologies, resolving and assessing a wide range of issues in creative ways and suggesting variations in approach. This person is fully accountable for end-to-end delivery, from planning, and risk mitigation, ensuring outcomes meet both technical and business objectives; being able to drive alignment on priorities, own execution plans, and proactively identify and remove roadblocks to delivery.

The primary objective will be to manage programs for Guidewire Cloud of diverse scope where the analysis, evaluation and interpretation of information is used to determine the right course of action. These initiatives encompass a wide spectrum of critical areas, including but not limited to, building and optimizing cloud infrastructure, enforcing the cloud compliance standards and executing decommission strategies. Their expertise will help to resolve a variety of issues with a certain level of uncertainty and limited information.

This role requires a technical background, excellent communication skills, and the ability to exercise judgment within defined procedures and practices to determine appropriate action. The ideal candidate thrives in a dynamic environment, applies learned techniques, contributes bringing structure to ambiguity, and is passionate about innovation and execution excellence.

Manage complex, multi-month programs from start to finish independently, being responsible for the scope, complexity and impact, driving execution plans, and ensuring delivery meets business outcomes.
Bridge gaps between different departments or functional areas, working closely with Engineering, Customer Success and internal teams to ensure successful project execution.
Predict bottlenecks and identify common risks weeks in advance and manage a remediation plan before impact aligning the different stakeholders to make data-informed decisions.
Manage program schedules, highlighting key tasks, milestones, and dependencies across projects, teams, and systems. Proactively identify improvement opportunities to deliver high-quality solutions.
Translate business needs into a concrete roadmap for the team.
Mentor 1-2 people and run recurring knowledge- sessions.

Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree.
Minimum 3 years of experience managing complex projects.
Experience leading projects using Cloud Technologies. Knowledge of Guidewire Cloud is a plus.
Understanding of agile tools and concepts.
Proficient communication and interpersonal skills.
Professional Program/Project Management certifications a plus.
Familiarity with Jira, Confluence, Monday, Aha, or other project tracking and reporting tools is a plus.