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Location - Galway - This role is office-based, with a hybrid working option available following successful completion of probation.

Employment Type - Full-Time Permanent

Salary range - €50,000 – €60,000 per annum. Compensation may vary based on skills, experience, and qualifications.

Please use the link below to submit your application - https://siren.careers.hibob.com/jobs/7b7c7a5e-900f-472e-a560-67362ed4aa14/apply

At Siren, we’re building technology that helps keep people, assets, and networks safe. Our platform is used by organisations across national security, cyber threat intelligence, fraud prevention, public safety and enterprise to search, connect and analyze complex investigations at scale.

Founded in Ireland, from advanced PhD research at the University of Galway, Siren has grown into a global company with teams across the US, APAC, the UK, Ireland, and Europe. Today, we support some of the world’s foremost investigative and intelligence organisations with technology that enables investigators and analysts to detect threats, disrupt criminal activity and accelerate complex, mission-critical investigations.We’re a fast-growing, innovation-driven company where people have the opportunity to make a meaningful impact. Our culture combines ambitious technical challenges with a collaborative, supportive environment. Whether working remotely, hybrid or in-office, Siren employees are trusted to do great work while continuing to learn and grow alongside a highly experienced international team.

Our core values shape the culture of the company and how we like to do business.

• Innovation : We value innovation and creativity in delivering on our vision
• Speed : We value fast decision-making while being thoughtful
• Customer empathy : We are empathetic and responsive to our users and their everyday challenges.
• Trust : We trust each other to get the job done while supporting each other
• Ethical technology : We show dedication to unbiased technology with a conscience and commitment to technology transparency.

Role DescriptionWe are seeking an IT Support Engineer to join our team in a full-time capacity.In this role, you will be responsible for delivering and supporting Siren’s internal and customer-facing IT services. You will work closely with the engineering, business administration, and marketing teams to provide reliable, scalable IT services that support high-quality delivery.
The role is based primarily on-site in our company headquarters in Galway. It will involve engagement with employees accross all departments, both in-person and remotely, to ensure timely and reliable delivery of the full portfolio of IT services.
The position also includes oversight of system administration activities, with a strong focus on managing and optimising Linux-based systems to ensure operational reliability, performance, and security.
This is an opportunity to play a key role in strengthening our company infrastructure and enabling excellence across the organisation.

Responsibilities:

• Manage the business-critical infrastructure that supports the company’s IT services in SAAS, cloud and bare-metal environments
• Plan, manage, maintain and monitor IT resources using best practices
• Automate, maintain and deploy internal and public-facing web applications and sites
• Respond to incidents and manage ongoing risks to the IT infrastructure
• Collaborate with stakeholders to develop solutions that continuously solve Siren requirements/problems
• Be a team player with strong collaborative abilities across infrastructure, business processes, and marketing ops
• Use best practices and industry advancements for the continuous improvement of IT services

Job Requirements:

• Proven experience in IT, DevOps or similar role for 3-5 years
• Experience in incident, problem, change and inventory management
• Strong experience working with Linux systems
• Hands on experience with Cloud providers (e.g. GCP)
• Knowledge of networking fundamentals and configuration
• Experience implementing infrastructure security best practices
• Scripting language (Bash, Python)
• Website management experience (e.g. Apache, Wordpress, javascript, HTML)
• Proficient using source control tools (git, github)
• Strong critical thinking, problem solving and debugging skills
• Fantastic communication skills and an ability to explain technical concepts across various levels of technical competency

Desirable Skills:

• Familiarity with ITIL best practices
• Experience with setting up of monitoring and alerting
• Proficiency with a programming language and programming principles (e.g. Go, Java, Javascript, Ruby, Rust)
• Experience with Atlassian stack (Jira, Confluence)
• Experience working with ElasticSearch and ELK stack is a plus
• Understanding of authentication mechanisms (SAML, OpenID)
• Strong Security knowledge is a plus
• Strong Docker and/or Kubernetes knowledge is a plus
• Experience working with Configuration as Code, Infrastructure as Code

Benefits

• Pension contribution up to 8% matching
• Income protection coverage
• Life assurance benefit
• Paid annual leave entitlement
• Company stock option programme
• Bike to work / travel saver scheme
• Private healthcare cover

Equal Opportunities Employer

Siren is an equal opportunity employer dedicated to diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agencies - We have a preferred supplier list of trusted partners to assist us when required, and do not acknowledge any speculative CVs or unsolicited candidate introductions

Pay: €50,000.00-€60,000.00 per year

Application question(s):

• Are you based in Galway?
• Do you hold a valid right to work in Ireland?
• How many years of IT Support experience do you have?
• What is your notice period?
• Have you had a chance to apply via the link in the job posting, as outlined in the instructions?

Work Location: In person