IT Support Italian jobs

Location : Dublin

Work Model : Hybrid

Job Summary

You are a key member of the Language Experts group closely monitoring and evaluating responses quality for your locale. As a Language Expert you evaluate the performance of the language model ensuring that it: Correctly understands user requests. Provides relevant and useful responses. Presents the information in a clear and understandable manner. You also review and evaluate ratings.

Responsibilities

Collaborating with the cross-locale team of Language Experts you transform task-specific challenges and observations into valuable insights and process improvement suggestions. You also identify and call out what works well.

• LLM model Improvement and Accountability: Linguists are directly responsible for driving model enhancements specific to their respective language and partner with Subject Matter Experts to ensure that the model delivers high-quality responses.
• Data Analysis and Evaluation: Linguists meticulously analyze evaluation data to identify patterns successes and areas for improvement across various releases.
• Evaluations Trustworthiness: Linguists safeguard the reliability of evaluations by vetting samples and assessing their quality.
• Contextualized Guidance: Linguists create language-specific evaluation guidelines and instructions to provide tailored support and enhance model performance.
• Quality Control: They provide feedback and conduct quality assessments on evaluations and rewrites ensuring that human-generated data aligns with the linguistic nuances and expectations of each language.

Skills and Qualifications

• Bachelors degree in Linguistics and in-depth knowledge of language structures phonetics syntax semantics and language analysis methods. Advanced degrees (Masters or Ph.D.) in Linguistics preferred
• Native-level fluency in the target language is essential with exceptional command of grammar vocabulary and cultural nuances.
• Strong analytical abilities to dissect language structures identify patterns and draw conclusions about language use.
• Excellent written and verbal communication skills are necessary for presenting research findings and writing reports.
• Meticulous attention to language details including pronunciation grammar and subtle language variations.
• Understanding of cultural context social norms and non-verbal communication associated with a language
• Research skills: Ability to conduct research collect data and analyze linguistic phenomena is preferred. (not required) Programming languages (e.g. Python): Knowledge of programming for computational linguistics natural language processing and data analysis tasks is preferred

#LI-SK17