IT Support jobs in Athlone, County Westmeath

Tusa IT growing, and we are looking to expand our Sales Operations Team by adding a Sales & Service Administrator.

This position is pivotal for ensuring the smooth operation of our support and sales operations and the delivery of exceptional service to our clients.

Please note this position cannot consider overseas applications.

Duties and responsibilities

IT Sales Administrator communicates with customers to understand their needs and generate new leads.

Other duties and responsibilities of Inside Sales Representatives include:

• Developing new sales opportunities using various methods
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services
• Maintaining and improving the database of prospects
• Researching for new leads
• Retaining the existing client base & service book through efficient planning of Preventative Maintenance Plans & service Level Agreements.
• Act as the communication bridge between the client and technicians on site, ensuring clear and consistent updates.
• Take charge of managing, controlling, and coordinating all day-to-day sales admin
• Issue Resolution: Investigate, resolve, and close out any issues or discrepancies to the satisfaction of both clients and internal teams.

Essential Skills & Qualifications:

• Communication & Coordination: Excellent verbal and written communication skills.
• IT Proficiency: Strong computer skills are essential.
• Organizational Skills: Must be highly organized with the ability to work independently, managing multiple tasks in a fast-paced environment.
• Relevant Experience: Prior experience in a similar, fast-paced role is crucial.

Work Requirements:

• Work Authorization: Must have the legal right to work in Ireland.
• Language Proficiency: Fluent in English.

Benefits:

• Competitive salary starting
• Bike to work
• Pension
• Financial Wellbeing
• Remote based role with regular working hours.

If you’re a dynamic and organized individual we would love to hear from you.

All applications will be treated in the strictest confidence.

Apply now to join our growing team at Tusa IT!

Job Type: Part Time Initially with full time potential.

Experience:

• Administration: 2 years (preferred)
• IT Support / Services a major advantage

Language:

• Fluent English (required)

Job Type: Part-time

Pay: €17.75 per hour

Application question(s):

• Can you write 2-3 sentences on your previous experience

Experience:

• Administration: 1 year (required)
• IT support: 2 years (preferred)

Language:

• Fluent English (required)

Work Location: Remote