IT Support jobs in Blanchardstown, County Dublin

Position Summary:

The Technical UEM Consultant works as part of our expanding technical support and solutions team and work directly with our Clients, Technology department and Sales teams to deliver support and solutions. From strategy to implementation our consulting services delivers technology solutions that modernise, automate, and transform our customers business. You should have a background in technical architecture, the delivery of product based solutions to market and mobile technologies.

Join our growing team, you will be responsible for all tier 2 & 3 support and consultancy for any and all of our core UEM platforms including VMWare Workspace One, InTune, MobileIron, BlackBerry. This role is both internally and external customer focused.

Key Responsibilities:

• Installation of the UEM platform onto the desired infrastructure
• Implement, operate and maintain Unified Endpoint Management solutions for business customers
• Provide 2nd/3rd line technical support on Back End infrastructure and client issues (troubleshooting, reporting and resolution)
• In-depth testing of new releases on all OS
• Deploying, documenting and writing work instructions for 1st/2nd line support
• Responsible for platform configuration and necessary steps in making sure it is operational.
• Provide tier 3 troubleshooting and root cause analysis of outages/service interruptions in MDM (UEM), Exchange, Active Directory and enterprise architecture Maintain architecture in both hardware servers and virtual (VMWare) environment and performed installation
• Create technical build guides, configuration documentation, and standard operating procedures
• Carry out mobile maturity assessments onsite with customers
• Create LLD documents and proposals for customers
• Develop forward thinking models that support IT strategy and architecture
• Develop, recommend, and support a migration strategy to move from the current technical platforms to the future technical architecture
• Define and prioritise a list of projects to implement the migration strategy
• Consult in the design or selection of new systems and technical infrastructure projects
• Escalate as appropriate
• Ensure that the appropriate problem resolution, incident, request, change management, and escalation processes are followed
• Maintain contact with Customers according to priority and SLA
• Ensure customer satisfaction and help develop strategies for continual improvement of service quality
• Remotely Troubleshoot faults, Detect Problems, resolve customer technical Requests and changes.
• Understanding of what technology is available and how it can assist
• Demonstrating software in person and remotely
• Develop and maintain a complete understanding of products and on-going releases
• Customer liaison via phone, email, onsite and or remote control.
• Go to customer site for onsite project delivery as required.
• Develop Blogs and whitepapers

Knowledge Skills & Experience

• Education: Bachelor's Degree in Engineering, Computer Science or related technical field; an equivalent combination of college, industry training, and experience may substitute
• 5+ years’ experience in architecting, designing and deploying UEM infrastructures, ideally with a special emphasis on VMware, Microsoft InTune
• Overall Experience: 5 - 10 years or equivalent experience in the IT industry
• 5+ years IT solution delivery experience within a consulting organization
• 5+ years of experience or equivalent in a customer facing environment
• Strong understanding of mobile devices and MDM technologies
• Strong experience implementing best practices in an end user environment
• Thorough knowledge of end user mobile devices OS management including, IOS, Android & Mac OS, Windows.
• Deployment and Management technologies/processes related to device management, monitoring and security
• Detailed knowledge of Internet technologies, thorough understanding of Security
• Excellent communication skills both written and verbal Excellent presentation skills
• Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences
• Certified Microsoft Engineer or other recognised IT qualification
• Must have good knowledge of Microsoft Operating Systems/Applications and networking
• Can work toward the resolution of a production problem with the necessary priority
• Good problem-solving skills

Pay: €42,000.00-€46,000.00 per year

Benefits:

• On-site parking

Work Location: Hybrid remote in DUBLIN 22, County Dublin