Reports to: Key account manger

Location: Dublin 2

Shift Pattern 9 am -5 pm, Total Hours Per Week : 40. Monday - Friday

Job Purpose

• Oversee day-to-day facilities operations
• Oversee vendors and contractors for PPM, reactive and soft services (with the WPC / Engineering Teams)
• Develop and implement facility management plans and schedules.
• Support Regional Facilities Manager with vendor contracts and service agreements.
• Evaluate vendor performance and ensure service quality (with RFM)
• Supervise the WPC in adhering to file management of audits, service sheets and all other workplace documentation.
• Develop and maintain office policies, procedures and playbooks / SOP
• Manage workplace-related inquiries and requests from clients.
• Plan Weekly Rota and distribution.
• Being actively involved in the various client initiatives (sustainability/wellness/CSR/D&I)

Health and Safety compliance

• Ensure workplace safety and compliance with relevant regulations. Ensuring documents are kept in order both hard and digital copy.
• Adhere to and ensure records are in place for all statutory fire drills / evacuations across the region.
• Conduct regular inspections to ensure the workplace is safe and compliant with regulations.
• Develop and implement emergency response plans (fire strategy / evacuation / BRT) and protocols. Manage the weekly walk-through audits of the emergency evacuation routs in all buildings.

Person

• Excellent eye for detail
• Enthusiastic and focussed.
• A high-level focus on the achievement of targeted results; a sense of urgency
• A high level of flexibility and a positive attitude to innovation and change
• A demonstrated commitment to the on-going success of the business
• Excellent communicator, able to quickly build relationships with others
• People person – Team player

Qualifications:

• Facilities Management
• IOSH or NEBOSH
• Good general level of education, preferably to higher education level.
• Professional qualifications & memberships (eg. MBIFM) as advantage

Experience Required

• 5 years + managing teams
• Strong customer and client focus
• Supplier management – must have experience of managing suppliers in a similar type of environment
• Knowledge of Statutory Compliance
• Sound knowledge of life preservation systems
• Able to work out of hours to support service delivery needs as necessary
• Proven ability to motivate, lead and develop people
• Ability to interface across all levels of the organisation
• Ability to negotiate and influence across Client and Supplier organisations
• Computer literate – good Excel, Word and PowerPoint skills
• Excellent written and verbal communication. Excellent presentation and negotiation skills
• Ability to build and maintain relationships
• Ability to lead motivate and develop a team
• Excellent time management and organisational skills
• Ability to react quickly and decisively using own initiative when faced with a problem or issue
• Ability to work under pressure and to tight deadlines
• Commercial and financial awareness (€1-2m+)
• Experience managing multiple contractors ensuring no impact to daily operations

Company Overview

Be Who You Are. Become What You Want. Be Part of Something Bigger.

At ISS, we’re committed to creating spaces where everyone can thrive. We bring people and places together, offering a welcoming and inclusive workplace where every identity, skill, and passion has a place to grow. Whether you’re on the frontline or behind the scenes in strategy and sales, you’re part of something that truly impacts our clients, our people, and our world. People make places – and at ISS, we’re proud of the impact our people have in industries like healthcare, education, and professional services.

Your potential is our purpose. Our dedicated team supports employee growth through continuous learning, upskilling, and unique opportunities for advancement. ISS also champions inclusion: we’re proud members of The Valuable 500, advancing initiatives for diverse abilities, gender balance, and age inclusion.

Safety and wellbeing are our foundation. Through rigorous health and safety standards, regular training, and wellness programs, we’re committed to being a safe space for all our staff. Recognising our people’s achievements is a key part of our culture – from our Apple Awards to our Global Leadership conference, we celebrate your impact.

Join ISS and discover a career with purpose, growth, and recognition. Come be part of the journey to becoming the World’s Greatest Service Organisation.

Other Features of the job

It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.

Job code: INDHP

Pay: €58,000.00 per year

Benefits:

• Bike to work scheme
• Employee assistance program

Application question(s):

• Do you have a qualification in facilities management (IOSH or NEBOSH)?

Experience:

• managerial: 5 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person