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Operational Subject Matter Expert (Italian & English)
Dublin, County Dublin
€44,351 a year
Full-time

Job details

Here’s how the job details align with your profile.

Pay

€44,351 a year

Job type

Full-time

Full job description

Operational Subject Matter Expert (Italian & English)

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)
Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.
How You'll Move the Needle:
  • On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.
  • Rapid Resolution: Investigate user reports and escalate abusive content fast, balancing top-tier accuracy with operational efficiency.
  • Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.
  • Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.
Your Toolkit:
  • Bilingual Agility: Fluent in Italian and English.
  • Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.
  • Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.
  • Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.
Ready for your next big challenge? Send us your application today!
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