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Junior Customer Support Agent & KYC Analyst Japanese Speaking
Multiple openingsGuardian ProfessionalDublin, County DublinAd- Fluent speaker in Japanese * - Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site).
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Job Post Details
Junior Customer Support Agent & KYC Analyst Japanese Speaking - job post
Dublin, County Dublin
€30,000–€33,000 a year - Full-time
Job details
Pay
- €30,000–€33,000 a year
Job type
- Full-time
Shift and schedule
- Weekend availability
- Holidays
Location
Dublin, County Dublin
Full job description
About the Role
Fluent speaker in Japanese - Junior Customer Support Agent & KYC Analyst – Dublin City Centre, Ireland (Fully On-site)
One of the leading companies in the Financial Services industry - a rapidly growing Software provider and progressive business offering a range of Digital banking solutions to customers and organisations worldwide. They are now seeking a Junior Customer Support Agent & KYC Analyst - Fluent speaker in Japanese for the Central Dublin office.
Responsibilities
- Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email or occasionally phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
- Deliver excellent customer service by responding to customer enquiries in a timely and professional manner.
- Review and analyse customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
Requirements
- Fluent proficiency in both spoken and written English as well as Japanese
- Strong problem-solving skills with the ability to provide reasonable solutions to customers.
- Prior experience in customer-oriented roles
- Prior experience KYC roles is highly desired but not essential
- Excellent written and verbal communication skills in English.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work flexible hours, including weekends and bank holidays, to support customers in different time zones.
Skills and Experience
- High school diploma or equivalent; University degree preferred.
- 1+ years of experience in Customer service, preferably in a Global support environment.
- Excellent communication and interpersonal skills.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
Reference: INDOTHER
Job Type: Full-time
Pay: €30,000.00-€33,000.00 per year
Application question(s):
- Are you open to working shift work
- This role is based fully on site - are you currently based with a daily commuting distance to Dublin City centre?
- Are you comfortable with working on-site
Experience:
- Customer service: 1 year (required)
Language:
- Japanese (required)
Work authorisation:
- Ireland (required)
Work Location: In person
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