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Job Post Details

Junior Software Support Technician
Pimbrook Software
Tramore, County Waterford
Permanent, Full-time
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Job details

Pay information not provided
Permanent, Full-time
Tramore, County Waterford

Full job description

Role overview

Trainee support technician to work on a help desk for our payroll and accounting software customer. It's a great fit for someone who enjoys solving problems, and has a aptitude in accounting and payroll, and likes helping people over the phone.

Key duties

  • Diagnose and resolve customer software queries by phone and through our ticketing system, within SLA targets.
  • Accurately log, track and escalate technical issues to senior staff or third-party vendors.
  • Assist with client onboarding, remote software installation and basic user training.
  • Document common resolutions to keep the support knowledge base up to date.

Key requirements

  • Experience: computerised bookkeeping and/or Payroll, accounts support or a software help desk.
  • Core accounting fluency: a solid understanding of double-entry, VAT, bank reconciliations, debtors/creditors and month-end routines.
  • Software proficiency: hands-on experience with platforms such as Sage 50, Xero, QuickBooks or equivalent.
  • Customer skills: strong problem-solving ability, paired with an excellent telephone manner and clear written communication.

Ability to commute/relocate:

  • Tramore, County Waterford: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Worked with Sage Payroll or Computerised Payroll?
  • Worked with Sage Accounts Software or Computerised Accounts

Education:

  • Advanced/Higher Certificate (required)

Work authorisation:

  • Ireland (required)

Work Location: In person

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