Leasing jobs in Dublin, County Dublin

Service Advisor

Location: South Dublin

Shifts: Monday to Friday (7am–4pm or 2pm–11pm)

Annual Leave: 21 days + public holidays

Job Type: Full-time, Permanent

Salary: €45,000 - €52,000 per year (depending on experience)

Company Overview:

Join one of Dublin’s largest and most respected commercial vehicle garages, known for award-winning service and technical excellence. We service a wide range of vehicles, including DAF, Ford, Renault, Mercedes, MAN, and Volkswagen.

Our workshop serves a diverse and distinguished customer base, including county councils, fleet operators, and leading national leasing companies. These long-standing partnerships reflect our reputation for reliability, technical excellence, and outstanding customer service. As a trusted service provider to both public sector organisations and commercial enterprises, we consistently deliver high standards of workmanship, transparent communication, and tailored support. This role plays a vital part in maintaining and enhancing these relationships, ensuring every customer receives a seamless and professional experience.

Role Overview:

As a Service Advisor, you will be the key liaison between our customers and the workshop team. You’ll ensure a smooth and professional experience from booking to vehicle handover, providing technical guidance and clear communication throughout.

Key Responsibilities:

• Customer Communication:
• Act as the first point of contact for service inquiries.
• Maintain proactive communication with customers, including county council fleet managers and leasing company representatives.
• Provide clear explanations of work required and associated costs.
• Technical Support:
• Translate customer concerns into technical instructions for technicians.
• Offer basic technical advice and support to customers where appropriate.
• Job Coordination:
• Schedule and allocate jobs based on technician availability and skillset.
• Monitor progress to ensure timely completion of work.
• Quality Assurance:
• Assist in final checks and ensure customer satisfaction.
• Handle post-service follow-ups and resolve any issues.
• Administrative Duties:
• Maintain accurate service records and job cards.
• Use workshop management software to track jobs and update customer details.
• Team Collaboration:
• Work closely with Workshop Foreman and Technicians.
• Support training initiatives and promote best practices.

Skills & Qualifications:

• Minimum 5 years’ experience in a technical or service advisory role (post-apprenticeship or equivalent).
• Strong understanding of commercial vehicle systems and repair processes.
• Experience working with public sector or fleet clients is a strong advantage.
• Excellent communication and customer service skills.
• Computer literate with experience using workshop management systems.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and organisational skills.

Pay: €45,000.00-€52,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• On-site parking

Work Location: In person