Legal Document Review jobs in Dublin, County Dublin

TITLE OF POSITION

Member Services Officer

REPORTS TO

Member Services Director, Home and Community Care Ireland

TYPE

Permanent/Part-Time (3 days per week)

LOCATION

Dublin City Centre Office (3 days in office required)

JOB DESCRIPTION

The Member Services Officer plays a key operational and stakeholder-support role within Home & Community Care Ireland (HCCI). As a central member of the Member Services team, the Officer contributes directly to HCCI’s mission of supporting high-quality home care provision across Ireland.

As the landscape of home care continues to evolve and the sector grows in complexity, the Member Services Officer helps maintain strong operational foundations for HCCI’s work. The role requires a structured, process-driven mindset, excellent administrative skills, and a member-focused approach.

The Officer works closely with the Member Services Director and collaborates with internal teams to ensure that HCCI members experience timely communication, clear guidance, and seamless administrative processes. This position also ensures that HCCI members receive efficient, responsive, and professional support in relation to Garda Vetting (GV), compliance processes, documentation, and day-to-day member enquiries.

Through maintaining strong operational standards, the Officer indirectly supports HCCI’s wider strategic objectives from advocacy to policy implementation by ensuring that member-facing processes run smoothly and consistently.

This is an excellent role for someone who enjoys supporting both internal and external stakeholders, takes pride in organisational accuracy, and thrives in an environment where attention to detail and reliability are essential to delivering high-quality services.

KEY RESPONSIBILITIES

Member Services Administration

• Provide daily administrative support to the Member Services Director, including inbox management, scheduling, file organisation, and follow-up actions.
• Assist with compilation of reports, member updates, and meeting materials.
• Respond to member enquiries with professionalism and clarity, escalating as required.
• Support planning and coordination of member meetings, workshops, and training sessions.
• Maintain accurate member records and assist with updates to the CRM or internal systems.

General Administrative Duties

• Handle document formatting, data entry, spreadsheet updates, and filing tasks.
• Support quality control of member-facing documents and templates.
• Assist with preparing presentations, forms, and guidance materials.
• Contribute to improving administrative processes and documentation.
• Provide cover for other administrative team members when required.

Garda Vetting Support (When required)

· Process vetting applications via the HCCI Portal, ensuring documents are accurate and GDPR-compliant.

· Monitor application progress, provide member updates, and resolve issues as needed.

· Maintain records and assist with follow-up on delayed cases.

KNOWLEDGE AND EXPERIENCE

• Strong administrative experience, ideally in a regulated or membership-based environment.
• Excellent attention to detail and ability to review documents for accuracy.
• Confident using databases, spreadsheets, and document management systems.
• Strong written and verbal communication skills.
• Ability to handle confidential information securely and professionally.
• Comfortable working independently and managing workload across 3 full working days.
• Experience with Garda Vetting processes (advantage but not essential training provided).

Applicants should be based with commuting distance of Dublin and must have the legal right to work in Ireland in accordance with Irish law.

Shortlisted candidates may be called for interviews before the closing date.

CLOSING DATE

· 30th of October 2026

SALARY & BENEFITS

· Salary €25,000.

· Employer pension contributions.

· Contribution towards health insurance.

· Access to training/educational courses.

HOW TO APPLY AND THE PROCESS

Please send a cover letter and full CV in one document to info@hcci.ie.

The cover letter should set out a clear reason for applying, along with a brief explanation of their experience, will be invited for interview. This letter should be an absolute maximum of one A4 page in font size 11.

ABOUT HOME AND COMMUNITY CARE IRELAND

Home & Community Care Ireland (HCCI) is the representative body for independent (private and non-profit) home care providers.

HCCI has 47 member companies; our members have over 100 offices nationwide, employ over 15,000 home care workers, and provide managed home care services to over 25,000 older and disabled people in Ireland.

Our mission is to drive policies that sustain the sector, guaranteeing the highest standards of care for people - whether services are publicly funded or privately sourced - and uphold the well-being of our workforce. HCCI’s vision is a future where every adult in Ireland has a statutory right to home care and where solutions in the community are thoughtfully designed to support people.

Pay: €25,000.00 per year

Benefits:

• Company pension

Education:

• Leaving Certificate (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person