Level 1 Technical Support jobs

Level 1 Service Desk Analyst

Location: Citywest HQ, Dublin

Reporting to: IT Manager / Head of IT

emeis Ireland is delighted to invite applications from suitably qualified candidates for the position of Level 1 Service Desk Analyst, based in our Citywest Office.

This is an exciting opportunity to join our IT team and play a key role in supporting colleagues across the organisation by delivering first-line technical support and ensuring the efficient operation of IT services.

Benefits we offer:

• Ongoing progression and training
• Cycle to work scheme
• Free Parking
• Employee Assistance & Well Being Programmes.
• Full Time Guaranteed Contract.

Key Responsibilities

• Act as the first point of contact for IT support queries across the organisation.
• Provide support via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues including:

- User account access (Active Directory/Entra ID)

-Microsoft 365 applications (Outlook, Teams, SharePoint)

-Password resets and Multi-Factor Authentication (MFA)

-Basic network and connectivity issues

-Printers and end-user hardware

• Configure and deploy laptops, desktops, and mobile devices.
• Support employee onboarding and offboarding processes.
• Maintain accurate IT asset and inventory records.
• Assist with routine systems administration activities.
• Support IT security and compliance initiatives.
• Contribute to continuous service improvement and documentation.
• Work collaboratively with the wider IT team and external vendors.

Essential Requirements

• Relevant IT qualification or equivalent experience.
• 0–2 years’ experience in an IT support environment or apprenticeship.
• Basic knowledge of:

-Windows operating systems

-Microsoft 365

-End-user device support

• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Demonstrated willingness to learn and develop within an IT function.

Desirable

• Exposure to Active Directory, Azure AD, or Entra ID.
• Experience using IT ticketing systems.
• Understanding of networking fundamentals including DNS and DHCP.
• Industry certifications such as CompTIA A+ or Network+.

Additional Information

• Some travel may be required across emeis Ireland locations.
• Flexibility to support business needs, including occasional out-of-hours work, may be required.

INDH

Pay: €30,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• On-site parking
• Wellness program

Ability to commute/relocate:

• Citywest, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you an EU Citizen? Sponsorship is not available for this role

Experience:

• IT support environment or apprenticeship: 1 year (required)

Licence/Certification:

• Full Driving Licence for Ireland? (required)

Work authorisation:

• Ireland (required)

Work Location: In person