Level 1 Technical Support jobs

To support our continuing growth, Ward & Burke are looking for a motivated and hardworking IT Support Engineer to join our IT team and provide day-to-day support to users across office and site environments.

This role is suited to a hands-on IT professional who enjoys solving day-to-day technical issues, supporting users directly, and helping maintain reliable IT services across office and site environments.

The ideal candidate will be a practical, service-focused IT professional who is comfortable supporting users directly, managing device builds, troubleshooting everyday issues, and travelling to company sites when required. They will bring a positive attitude, strong communication skills, and a willingness to learn across Microsoft 365, Intune, SharePoint, networking, and site-based IT support.

Reporting to the IT team, the role will be based primarily in Charleville, with regular travel to Ward & Burke offices and project sites as required. A full driving licence and access to a car are essential for this reason.

Key Responsibilities:

• 1st Line Support: Provide first-level technical support to end-users via phone, email, and in-person.
• Desktop Building: Configure and deploy PCs for new and existing employees using Microsoft Intune.
• Network Setup: Assist in setting up and maintaining network infrastructure, including routers, switches, and wireless access points.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.
• User Training: Provide basic training and support to users on Microsoft 365, SharePoint, and other company tools.
• Collaboration: Work closely with other IT team members to ensure seamless IT operations and support.

This role will provide practical experience across Microsoft 365, Intune, SharePoint, device deployment, networking, and site-based IT support, while giving the successful candidate the opportunity to work closely with a supportive and experienced IT team.

Required Skills and Qualifications:

• Required: Degree in Computer Science, IT, Information Systems, or related discipline.
• Technical Proficiency: Knowledge of Microsoft 365, Intune, and SharePoint.
• Hardware Skills: Experience in building and configuring desktops and laptops.
• Networking Basics: Understanding of basic network setup and troubleshooting.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Team Player: Ability to work effectively in a team environment.
• Driving licence and access to a car required due to travel to company sites.

Desirable experience: Desirable experience includes working in a construction, engineering, or multi-site environment; using ticketing systems; and supporting endpoint management, device security, or Microsoft 365 administration.

Job Type: Full Time (Graduate / Entry Level) – [Office]

Location: Charleville – with occasional travel to company sites as required

Closing Date: 17th July 2026

Education:

• Bachelor's (required)

Experience:

• Microsoft 365, Intune, and SharePoint.: 2 years (required)
• building and configuring desktops and laptops.: 2 years (required)
• working in construction/engineering: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person