Level 2 Technical Support Engineer jobs

M&M Qualtech are now seeking an IT Support Engineer (level 2). This role is ideal for someone with strong troubleshooting skills who enjoys helping customers, resolving technical issues, and working with both hardware and software systems in a fast-paced environment.

You will act as the first point of contact for customers, providing both onsite and remote technical support and ensuring issues are resolved efficiently.

Job Responsibilities

• Providing first & second level support to all employees and contractors, in person or remote
• Imaging and deploying laptops to support new hire and laptops refresh processes
• Ensuring successful Day 1 IT onboarding for all new employees
• Managing assigned Incidents and Tasks, ensuring regular updates to users and efficient resolution
• Participation in and support of projects and technology deployments
• Documentation of support processes
• Work in an enterprise environment with modern technologies
• Strong exposure to Windows servers, Windows OS, macOS, Microsoft 365, and endpoint management
• Own complex technical issues and drive resolutions

Experience Requirements

• 2 - 3 years hands-on technical experience supporting Windows client technology, preferably in a Manufacturing environment.
• Working knowledge of laptop imaging tools such as windows deployment services, SCCM and AutoPilot.
• Troubleshoot and resolve hardware, software, and network-related issues
• Support Microsoft Windows operating systems and Microsoft 365 environment.
• Administer and support Active Directory users, groups, and permissions.
• Working experience of supporting meetings and of meeting tools & technology (e.g. Cisco Video Conferencing, Teams & Zoom).
• Working Knowledge of mobile technology and devices (e.g. iPhone, Android & InTune).
• Knowledge of Linux.
• Working Knowledge of networking (TCP/IP, DNS, DHCP, LAN, WAN, VLAN, VPN).
• Familiarity with AI tools such as CoPilot.
• Working Knowledge of Windows servers and SQL.

Essential Requirements:

• Bachelors Degree level 8 or level 7 with relevant hands-on experience
• Previous experience in a similar role
• Must have a Right to Work in Ireland

M&M Qualtech is an equal opportunity employer and is committed to promoting diversity, inclusion and equality in the workplace

Benefits:

• Employee assistance program
• On-site parking

Work Location: In person