Company Information and Introduction:
Diploma Lifesciences Ireland and UK comprises four leading companies: Accuscience Ireland Ltd., Technopath Distribution Ltd., Alpha Laboratories, and Electramed Ltd.
Our purpose is simple yet powerful: we make a difference in people’s lives. As specialised, value-adding distribution businesses, we supply essential products and services across the Healthcare, Pharma, Life Sciences, and Food sectors in Ireland and the UK. Our focus spans three key areas—Medical, In Vitro Diagnostics (IVD), and Scientific—where we deliver innovative solutions to hospitals, laboratories, community care providers, and scientific industries.
Together, we form Diploma Lifesciences Ireland and UK, part of the Lifesciences Sector of Diploma PLC, a FTSE 100 company. This gives us the unique advantage of combining local agility with global strength. With over 135 dedicated team members, we are building a purpose-led, values-driven culture that fosters high performance, inclusivity, and career development.
We are proud to be accredited as Investors in Diversity Bronze by the Irish Centre for Diversity—recognising our ongoing commitment to creating inclusive workplaces where everyone feels valued, respected, and empowered to thrive.
Key Responsibilities and Duties:
We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you!
Key Responsibilities:
-
Handle customer inquiries via phone, email, and online chat in a professional and timely manner.
-
Provide accurate product information and guidance to customers.
-
Process customer orders through our ERP system.
-
Collaborate with internal departments to resolve customer issues efficiently.
-
Maintain and update customer records based on interactions.
-
Perform additional duties as needed to support the team and operations.
Key Skills and Competencies:
-
Excellent communication skills: Ability to listen and convey information clearly to meet customer needs.
-
Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries.
-
PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems.
-
Experience: A minimum of 2-3 years in a customer service or supply chain role.
-
Product knowledge: Willingness to learn and apply product-specific information. Full training provided.
Salary & Benefits
-
Salary range €30,000 to €35,000 annually
-
Working in a dynamic environment
-
Company Pension Plan
-
Annual Leaves
Pay: €30,000.00-€35,000.00 per year
