Mandarin Chinese jobs in Newcastle, County Dublin

Location: Dublin 2, Ireland

Reporting to: Director of Immigration Services

Employment Type: Full-time

Position Overview

The company currently serves approximately 400 immigration clients. This role is responsible for providing day-to-day consultation and support services to clients, including information related to living, studying, working in Ireland, and assistance with Irish government documentation. The position is service-oriented with performance (KPI) targets, combining customer support with business conversion responsibilities.

Key Responsibilities

1. Client Service & Relationship Management

• Act as the primary point of contact for clients and provide ongoing customer support
• Respond promptly to client enquiries and requests with clear, professional, and practical solutions
• Provide consultation on daily life in Ireland, education options, employment guidance, and government-related procedures
• Build and maintain long-term, stable client relationships
• Continuously improve client satisfaction and retention

2. Business Conversion & KPI Management

• Coordinate with internal teams (Sales and Marketing) to ensure accurate understanding and follow-up of client needs
• Identify potential business opportunities during service interactions and support service-to-sales conversion
• Achieve individual and team KPI and performance targets as set by the company

3. Communication & Coordination

• Manage client communications primarily in Chinese (Mandarin)
• Handle government-related documentation and correspondence in English, including emails, forms, and official communications
• Participate in client meetings, prepare meeting notes, and follow up on action items
• Act as a key liaison between clients and internal teams to ensure smooth information flow and avoid miscommunication

Requirements

1. Education

• Leaving Certificate / High School, Bachelor’s degree or above
• Major not restricted; business, English, Chinese or related fields preferred

2. Experience

• Minimum 3 years’ experience in customer service, client management, or project coordination
• Experience in immigration services, education consultancy, relocation services, or advisory roles is an advantage
• Experience in B2B, construction, real estate, manufacturing, or international trade will also be considered

3. Skills & Competencies

• Outgoing personality with excellent communication and interpersonal skills
• Strong sense of responsibility and customer-focused mindset
• Good problem-solving and analytical abilities
• Ability to work independently in a fast-paced and dynamic environment
• Comfortable working with performance targets and KPIs

4. Language & Other Requirements

• Fluent Mandarin Chinese (spoken and written) – candidates without Chinese language ability will not be considered
• English proficiency sufficient for professional working use, including handling government documentation and correspondence
• Driving licence and own vehicle preferred; city centre parking space can be provided by the company

5. Additional

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Cross-cultural working or overseas living experience is an advantage

What We Offer

• Competitive remuneration package (base salary + performance-based commission/bonus)
• Established and stable client base (existing immigration clients)
• Flat management structure with direct access to senior management
• Clear career development and progression opportunities

Visa & Work Permission

• Candidates holding Stamp 4 or Irish citizenship will be given priority
• For non-EU candidates, the company may consider work permit sponsorship on a case-by-case basis

Job Type: Full-time

Pay: €28,000.00-€38,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• DUBLIN 2, County Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If you are not an Irish or EU citizen, what is your residence permission in Ireland?
• Are you able to drive and commute to work by car?

Education:

• Bachelor's (preferred)

Experience:

• Customer relationship management: 3 years (required)

Language:

• Chinese (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person