Medical, Secretary jobs in Cork, County Cork

Sims IVF

Sims IVF is one of the leading fertility clinics in Ireland. Since 1997, we have cared for thousands of patients needing treatment to realise their dream of having a baby and have helped pioneer IVF technology in Ireland. We strive to bring the joy of a family to those who need help with their fertility and to assist people in a confidential, professional, and caring manner. Our mission is to provide hope to all those that need help starting families.

Sims IVF became part of the Virtus Health family in 2014. As part of Virtus Health, one of the world’s leading fertility groups, we share experience and knowledge from around the world, ensuring you get access to the very best reproductive medical care.

Our Values

Integrity – Every word, every action, every time – grounded in trust transparency and accountability

Collaboration – United as one team, supporting each other to deliver exceptional patient care and experience

Compassion – Every patient, every journey, every interaction – treated with empathy, dignity and respect

Innovation – Encourage curiosity and embrace new ideas for continuous improvement and excellence in fertility care

The key objective of the role of the Patient Co-Ordinator is to operate as a key part of a multidisciplinary IVF Clinic team to provide excellent patient care and service for all individuals and couples embarking on their fertility journey.

The Patient Coordinator will report directly to the administration supervisor. This role is a key point of contact for all Sims IVF patients/clients and as such acts as an ambassador for the Sims Group. The role holder is responsible for optimizing clients/patients’ satisfaction through the efficient operation of Patient Co-Ordinator administrative functions at Sims IVF.

Key Duties/Responsibilities

Reception

· Meet and Greet Patients

· Patient Check- in (including reviewing of diaries daily, update patient data)

· Providing support to patients with clinic information and other required data

· Contacting, ordering, and dealing with suppliers.

· Booking couriers/taxis

· Invoicing for bloods/investigations and processing payments

· Admissions – Processing new patients

· Scheduling Consultation Appointments

· Invoicing and receiving payments

· Answering queries through Patient App, phone, or e-mail

· Directing calls where necessary

· Responding to website queries

· Collating relevant information to patients

· Liaising with Doctors, medical secretaries, and hospitals

· Dictating correspondence

· Billing – invoicing and receipting and VHI claims processing.

· Process “IDEAS” system orders relevant to admin team,

· Day to Day compliance with Quality non-conformance process, Data Entry

· Accurate and timely updating and maintenance of patient files, databases, and Q Pulse

· Ensuring the maintenance and timely update on the HSE portal for publicly funded patients

· Oncology services including liaising with hospitals/oncology patients and processing of appointments as required

· Competent in providing clear and concise information to patients by telephone, patient app, email as appropriate

· Ability to deliver information in a constructive, professional, and empathetic manner

· Implementation and continuous monitoring and improvement of processes

· Hand Hygiene

· Health and Safety

· Manual Handling

· Uniform and Grooming Standards

General

· Supporting the efficient running of the Sims IVF Administration function

· Providing the highest level of excellence in customer service in an empathetic, warm and professional manner

· Implementation and continuous monitoring of processes as requested by the Sims IVF Administration Manager

· Diary Management

· Any other duties that may be required by the Sims IVF Administration Supervisor

:

· Active Listening

· Good Verbal and Non-verbal communication

· Respect

· Professionalism

· Empathy

· Friendliness

· Clarity and accuracy

· Teamwork

· Sitting at computer screen

· Sitting to standing frequently

· Sitting or being desk based

· Wearing appropriate uniform / business/office dress code including footwear

· Wearing name badge

· Excellent standards of personal hygiene expected

Personal Leadership

· Always acts with honesty and integrity

· Has a realistic sense of self and impact on others

· Demonstrates patience and perspective in dealing with difficult situations

· Accepts ownership of role and accepts accountability of role objectives

· Has a positive and friendly approach with patients and team

Patient Care/Customer Service

· Demonstrates an ability to deliver excellence in standards of service to patients/clients

· Presents a caring, engaging, and positive manner with patients/clients

· Demonstrates an ability to obtain a clear understanding of patient/client needs

· Let’s patient/client know he/she is willing to work with them to achieve best outcome

Teamwork

· Works co-operatively and effectively with colleagues from own and other departments with different skills and objectives to achieve best outcome

· Listens and respects other points of view

· Open to learning and passing on better ways of doing things

· Open to innovative ideas with an ability to follow and implement protocols and procedures and clinic initiatives with his/her clinic colleagues

Attention to Detail

· Ensures that one’s own and others’ work and information are complete and accurate

· Follows required procedures to ensure high quality of work

· Verifies information

· Carefully reviews and checks the accuracy of information provided by others

Initiative

· Identify what needs to be done and acts before being asked or the situation requires it

· Seeks out others involved in a situation to learn their perspectives

Managing Change

· Demonstrates support for innovation and for organisational changes needed

to improve the organisation’s effectiveness

· Supporting and implementing organisational change

· Education: 3rd level Qualification / PLC

· Minimum of 2 years’ previous experience working with clients/patients working as a key part of an administration or client-support team in the private/public sector

· Fluency in English language – Advanced level - written and oral

· Previous experience working in a healthcare environment

· Contract: Permanent

· Location: City Gate, Cork

· Working days: Monday to Friday

· Working Hours 37.5 hours per week (7.5-hour day)

(Shift patterns include 7am-3pm/8am-4pm/9am-5pm subject to operational

requirements of the Department and Clinic)

· Salary Scale - from 30,000Euro - 33,000 Euro - DOE

Application Details

· Please submit a CV and cover letter to recruitment email detailed below

· Email subject Line- Patient Coordinator Role October 2026

· Send to: recruitment@sims.ie

Closing date for applications October 30th 2026

Job Types: Full-time, Fixed term

Pay: €30,000.00-€33,000.00 per year

Experience:

• administration: 2 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person