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The primary role of the Reception Officer will be one of professional and business leadership in the strategic day to day operations of assigned Dídean homes and to support the Social Care Leaders in the management of the staff team to provide the highest quality of support to residents in their assigned homes. The Reception Officer formally reports to Social Care Leader and will deputise in the Social Care Leaders absence.

The Reception Officer is responsible for ensuring residents, visitors and external agencies are received in a safe, respectful and organised manner while ensuring the service is operating in line with the Health Act 2007 (as amended), HIQA Monitoring Framework for International Protection Accommodation Services, IPAS contractual requirements, Children First Act 2015 and organisational policies.

They will assist the Social Care Leader to support the staff team through daily interaction, supervision, performance appraisal, monthly team meetings, dealing with queries, facilitating access to resources, addressing issues with individual residents, follow up on actions or concerns, providing on the ground support and guidance.

The Reception Officer will deliver high quality, safe, effective, person-centred front-line care, and services to all residents. They will assign key workers to residents and ensure any vulnerable and/or special needs that are identified are monitored and reviewed on a continual basis and the Family integration Plan (FIP) includes information on how these needs are to be met.

Key Responsibilities:

Reception Duties

• Provide a professional, courteous and respectful reception service to residents, visitors and external agencies.
• Manage visitor access in line with centre procedures and safeguarding requirements.
• Maintain accurate sign-in and sign-out records and visitor logs.
• Respond to queries and direct residents and visitors appropriately.
• Ensure the needs and support requirements of residents are assessed and reviewed as required.

Administration and Record Management

• Maintain accurate and timely administrative records.
• Support the maintenance of resident and centre documentation in line with data protection requirements.
• Assist with appointment scheduling, correspondence and filing systems.
• Support preparation of documentation for inspections and audits.

Safeguarding and Resident Welfare

• Promote the safety, welfare and rights of residents at all times.
• Identify and escalate safeguarding concerns in line with organisational policy and national guidance.
• Support residents to access internal and external services where required.

· Ensure that any identified vulnerabilities or special reception needs are continuously monitored and reviewed, and that the Family Integration Plan (FIP) reflects how these needs will be met.

· Ensure that any vulnerabilities or special reception needs that emerge following admission are promptly identified and assessed, and that the Family Integration Plan (FIP) is updated to reflect the supports required to meet these needs.

Compliance and Governance Support

• Support compliance with legislation, IPAS contractual standards, Tusla standards, HIQA frameworks and organisational policies.
• Participate in audits, quality improvement initiatives and action planning as required.
• Report incidents, complaints and risks in line with centre procedures.

Communication and Teamwork

• Promote effective communication and positive working relationships within the team.
• Liaise with internal departments and external agencies as required.

Health, Safety and Environment

• Maintain a safe, clean and welcoming reception environment.
• Comply with health, safety and risk management policies and procedures.

General Duties

• Act in accordance with the Mission, Vision and Values of the organisation.
• Maintain confidentiality and data protection standards at all times.
• Undertake other reasonable duties appropriate to the role as assigned by management.

***This list of key duties is not exhaustive.

Criteria required for the post:

· A recognised third-level qualification at a minimum of Level 7 on the National Framework of Qualifications in social care or a related discipline relevant to the care sector.

· A full, clean Driver’s Licence

· An understanding and sensitivity to the nature of dealing with vulnerable people

· An in-depth knowledge of relevant legislation underpinning the area of working with vulnerable people, desirable in the area of people seeking international protection

· Prior experience within the social care sector in a similar role

· Highly organised with excellent attention to detail

· Excellent MS Office skills

· Excellent communication skills and the ability to deal with stakeholders at all levels, both internal and external

· Integrity and ability to deal with confidential information

· Ability to lead and work as part of a team

· Strong interpersonal skills with an ability to build effective departmental relationship

Job Type: Full-time

Pay: €24.00-€25.00 per hour

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program
• Private medical insurance

Education:

• Bachelor's (required)

Experience:

• Management: 1 year (required)

Licence/Certification:

• Full Clean Driving Licence (required)

Work Location: In person