Medical Administrator jobs in Dublin, County Dublin

About the Role

We are seeking an organised, friendly and professional Medical Clinic Administrator to join our pelvic health physiotherapy clinic on a part-time basis for 10–20 hours per week.

The successful candidate will play an important role in the smooth day-to-day running of the clinic, providing administrative support and ensuring that patients receive a welcoming, professional and compassionate service from their first point of contact.

As pelvic health physiotherapy can involve sensitive and personal health concerns, the ideal candidate will be discreet, empathetic and respectful of patient privacy, helping to create a comfortable and supportive environment for everyone attending the clinic.

Key Responsibilities

Patient Communication and Reception

• Act as the first point of contact for patients by telephone, email and other communication channels.
• Respond to patient enquiries in a friendly, professional and timely manner.
• Schedule, confirm, reschedule and cancel appointments using the clinic's booking system.
• Send appointment reminders and follow up on missed appointments where appropriate.
• Welcome patients to the clinic and ensure a positive patient experience.
• Communicate sensitively and confidentially with patients regarding appointments and administrative matters.

Clinic Administration

• Manage the clinic diary and coordinate appointments efficiently.
• Maintain accurate and up-to-date patient records and administrative documentation.
• Register new patients and manage relevant patient forms and consent documentation.
• Process payments, issue receipts and assist with invoicing and outstanding payments.
• Assist with insurance claims, medical receipts and other relevant administrative paperwork, where applicable.
• Monitor emails, manage correspondence and maintain an organised filing system.
• Support the day-to-day running of the clinic, including ordering stationery and other supplies as required.

Practice Support

• Provide general administrative support to the physiotherapist and clinic owner.
• Assist with the preparation and distribution of patient information and clinic communications.
• Help maintain an efficient appointment schedule and identify opportunities to improve administrative processes.
• Assist with other reasonable administrative duties relevant to the role.

Essential Skills and Experience

• Previous experience in a medical secretary, receptionist, healthcare administration or similar administrative role.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• A professional, friendly and approachable manner.
• Excellent attention to detail and the ability to maintain accurate records.
• Good IT skills, including email, word processing and online booking systems.
• The ability to manage competing priorities and work independently.
• A high level of discretion and an understanding of the importance of confidentiality when handling sensitive personal and medical information.

Desirable Skills and Experience

• Experience working in a physiotherapy clinic, medical practice or other healthcare setting.
• Familiarity with medical terminology and patient management systems.
• Experience processing payments, invoices and health insurance-related paperwork.
• An understanding of GDPR and the handling of confidential patient information.
• An interest in women's health, pelvic health or patient-centred healthcare.

Personal Attributes

The successful candidate will be:

• Compassionate, patient and empathetic.
• Discreet and trustworthy.
• Proactive, reliable and well organised.
• Comfortable communicating with patients about sensitive health matters in a professional and respectful manner.
• Flexible and willing to contribute to the smooth running of a small clinic.
• Committed to providing a high standard of patient service.

Working Hours

This is a part-time position of 10–20 hours per week. Working days and hours will be agreed with the successful candidate, taking account of clinic opening hours and operational requirements.

Some flexibility may be required to accommodate patient appointments and the needs of the clinic.

Confidentiality and Data Protection

The Medical Secretary will be responsible for handling confidential patient information and must comply with the clinic's confidentiality procedures and applicable data protection legislation, including GDPR and Irish data protection requirements.

The successful candidate will be expected to maintain appropriate professional boundaries and ensure that patient information is accessed, stored and shared only where authorised and necessary for their role.

What We Offer

• The opportunity to work in a supportive, patient-focused healthcare environment.
• A friendly and professional team.
• Part-time hours offering potential flexibility.
• The opportunity to contribute to a specialist pelvic health physiotherapy service.

Pay: €16.00-€20.00 per hour

Expected hours: 10.0 – 20.0 per week

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Work Location: In person