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    • The ideal candidate will have 1-2 years experience in a similar role but this is not necessary as full training will be provided to the successful candidate.
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Job Post Details

Customer Service Representative - Evening Shift
Lifewave Europe Ltd
Galway, County Galway
Permanent, Full-time
Apply now

Job details

Pay information not provided
Employee assistance program, Private medical insurance, Bike to work scheme, On-site parking
Permanent, Full-time
Evening shift, Monday to Friday
Galway, County Galway

Full job description

About Us: Driven by innovation and proven by science, LifeWave is a patented life technology company dedicated to honoring the light of life and maximizing your potential, while holding true to its values of high product standards, leading with service, being socially responsible, and striving to make a difference through unprecedented humanitarian advancement.

Job description

The position requires a Customer Service Representative to work in our customer service department handling Global customer inquiries reporting to the Customer Service Team Lead.

This position requires an individual to work in our Customer Service Department as a Customer Service Representative.

Evening shift hours are Monday - Friday 5:00pm - 1:00am. 20% Shift premium also is included for evening shift hours. The location of this role will be based in Briarhill, Galway City.

Responsibilities include:

· Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.

· Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

· Representing the company in a professional, courteous, and efficient manner

· Complete documentation to in-house standards and be compliant with all in-house procedures.

· Working in a safe manner at all times.

· Reporting to the Customer Service Team Leader.

Requirements include:

The successful candidate would need Fluency in spoken and written English.

· Speaker of one or more language desirable but not essential.

· Minimum 2 years’ experience working in a Call Centre or Customer Service department.

· Strong communications skills.

· Excellent telephone and customer service skills.

Job Types: Full-time, Permanent

Benefits:

  • Bike to work scheme
  • Employee assistance program
  • On-site parking
  • Private medical insurance

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Location:

  • Galway, County Galway (preferred)

Work Location: In person

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