Medical Centre jobs in Smithfield, County Dublin

Customer Service Agent- Dublin Airport

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Agent at our Dublin Airport location, reporting into the Airport Manager. This role is in dynamic and fast-paced team. As a Customer Service Agent you will be working in an environment where the customer is at the centre of everything we do. This role demands dedication and focus, with the customer journey as your top priority.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis.

Benefits:

• Competitive Salary
• Summer sign on bonus
• Starting twenty-nine holidays (including bank holidays), increasing with length of service
• Medical refund scheme
• Enhanced statutory sick pay
• Occupational Pension: Employer contribution 1.5%, employee contribution 2%
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities:

• Create the optimal rental experience by maximising on sales and service opportunities for every customer.
• Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
• Help backlogs at various pressure points across all departments
• Provide excellent customer service in all customer contact situations.
• Handle all customer needs with professionalism and confidence.
• Handle all telephone and email inquiries in a friendly and helpful manner.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs

Experience and Skill

• Full clean B driving licence held for a minimum of 2 years an advantage
• Excellent phone handling / communication skills
• Experience in customer interactions in a fast paced environment is advantageous
• Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
• Strong attention to detail and conscientious approach to work
• Driven, charismatic, and eager to learn in a fast paced, rewarding environment.

Why choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

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