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    • Harper Finley Recruitment have partnered with a well-established medical device supplier to recruit Field Customer Service Representatives across Ireland.
    • This role is based in the company’s European facility in Athenry on our Day Shift. .
    • Day shift hours are Monday - Thursday 7am - 3:30pm and 7am - 1pm on…
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    • Harper Finley Recruitment have partnered with a well-established medical device supplier to recruit Field Customer Service Representatives across Ireland.
    • Medical device/pharmaceutical and/or diagnostics manufacturing experience would be very beneficial.
    • Full time permanent contract after the 6 month probationary…
    • Experience in the day-to-day operation of a quality system within medical device, combination product or similarly regulated manufacturing is highly desirable.
    • We create a state-of-the-art environment for manufacturing medical and other high-quality devices.
    • Our Cork Ireland, facility is FDA registered and certified to…
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Field Customer Service Rep
Harper Finley
Longford, County Longford
€37,000–€40,000 a year
Full-time
Apply now

Job details

€37,000–€40,000 a year
Fuel card
Full-time
Monday to Friday, On call
Longford, County Longford

Full job description

Job Title: Field Customer Service Rep
Role Type: Full Time, Permanent
Location: North Midlands

**Full Driving Licence Essential**

Harper Finley Recruitment have partnered with a well-established medical device supplier to recruit Field Customer Service Representatives across Ireland. No previous medical or clinical experience is required, as full training will be provided.
The role involves travelling within an assigned area to patients’ homes and hospitals to deliver and set up medical equipment, demonstrate how it works, and show clients how to use it. You’ll also provide support in person and over the phone. This role would suit someone who is hardworking, caring, patient, and enjoys helping others.

Duties & Responsibilities:
  • Provide exceptional levels of customer service to all clients
  • Deliver and install equipment in hospitals, care facilities and patients’ homes
  • Show patients, carers and healthcare staff how to use equipment
  • Provide ongoing support and help resolve issues for patients, carers and medical staff
  • Troubleshoot user issues
  • Respond to equipment breakdowns and queries related to products
  • Carry out routine patient visits to check equipment
  • Keep patient and customer records up to date
Requirements:
  • Full, clean Irish driving licence
  • A kind, caring and patient manner
  • Willingness to travel and spend long hours driving
  • Excellent communication skills, an ability to give clear instructions in person an over the phone
  • An interest in learning about medical products
  • Excellent customer service skills
  • Experience in client facing roles, ideally in a caring or face to face capacity
  • Confidence is using a tablet for work
  • Good geographical knowledge and an ability to plan routes effectively
  • Availability for on call rota, once a month
  • Fluency in the English language, written and verbal.
Benefits & Additional Details:
  • Base salary of €37,000
  • Bonus
  • Company Vehicle & Fuel Allowance
  • Company Card & Lunch Allowance
  • Private Health Insurance
  • Additional On Call Payment
  • Time in Liu
  • Monday to Friday 9 – 5.30pm (on call rota)
There is currently no visa, or relocation support available with this a role, so it is open to candidates with EU/EEA passport or Stamp 4 Visa.


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