Medical Device Ireland jobs

Company background:

Based in Cork, PAP Healthcare Limited are a patient-focused healthcare provider with more than 20 years experience in respiratory services within the Irish healthcare sector. To support business growth, we are now seeking to recruit a CPAP Patient Manager to work in respiratory therapies in the Munster Area in a full time permanent position. This is a key position within our expanding team and the candidate will maintain existing clients and promote our range of products and services to our hospital-based stakeholders.

Key Responsibilities:

Reporting to the Operations Director, in this role you will be required to:

• Manage the set up and installation of CPAP and NIV homecare devices for patients at their home or hospital sleep clinic in an effective and caring manner to a high standard that meets best practice
• Manage support and follow-up to CPAP Patients post installation. This will include telephone calls, additional home visits if needed ensuring compliance and data feedback to the hospital-based stakeholders.
• Possess effective communication and interpersonal skills to provide a seamless service to both our patients and hospital based stakeholders.
• Continuously look for ways to improve our service level for our customers/stakeholders to deliver a high standard of care for our patients
• Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness
• Pro-actively take control of issues and provide solutions to customers/management
• Support organisational changes
• Take accountability for assigned tasks
• Create, Promote and Maintain Operational Excellence

Qualification Requirements:

· Nurse, Physiotherapist or Medical Technician qualification is an advantage

· Experience in the area of sleep apnoea/CPAP/BI-PAP is desirable

· High degree of self-motivation

· Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner

· Ability to quickly build rapport with new clients

· Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

· Effective administrator with a high level of attention to detail

· Demonstrate strong interpersonal skills, written and oral communication skills.

· Good time management skills

· Effective prioritisation showing ability to be flexible whilst meeting customer needs and managing their expectations

· Have a full clean driving licence

· Advanced understanding of the English language with strong written skills

Benefits

• Competitive Salary (depending on experience)
• Company car
• Company phone
• Company laptop
• Holidays
• Permanent contract
• Full training will be provided

Job Type: Full-time

Pay: €42,000.00-€56,000.00 per year

Benefits:

• Bike to work scheme
• Company car
• Sick pay

Experience:

• Patient care: 2 years (preferred)

Licence/Certification:

• Full driving licence (required)

Work authorisation:

• Ireland (required)

Work Location: On the road