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Registered Nurse – Telephone Triage | Part-Time, Limerick (Hybrid)(NMBI Registered)
Shannondoc ( Out of Hours GP Urgent Care Service)
·
3.7
Limerick, County Limerick
•
Hybrid work
Part-time
Apply now

Job details

Pay information not provided
Flexitime, Annual leave, Sick pay, Employee assistance program, Wellness program, Bike to work scheme, Work from home, On-site parking
Part-time
Weekend availability, Flexitime, Evening shift, Every weekend, Day shift, Holidays
Hybrid work in Limerick, County Limerick

Full job description

Registered Nurse – Telephone Triage | Part-Time, Limerick (Hybrid)

Looking for a different way to use your nursing experience? A role that offers flexibility, work–life balance and the opportunity to use your clinical judgement without the physical demands of ward-based nursing?

Shannondoc is recruiting Registered Nurses for permanent 16 or 19-hour part-time contracts at our Limerick Call Centre, with hybrid working available following successful training and competency assessment.

Please note: this is a Limerick-based position and is not a fully remote role. Successful candidates must be able to attend shifts regularly at our Central Call Centre in Limerick.

Following successful completion of training and competency assessment, nurses may work a proportion of their shifts remotely in line with our hybrid working policy.

Reporting to:

Clinical Nurse Lead/ Clinical Quality & Nurse Manager

Contract:

  • Permanent part-time contracts
  • Evening, overnight, weekend and public holiday shifts
  • Short working week
  • Flexible rostering
  • Weekend-only contracts available
  • Flexibility required

Location:

  • Shannondoc Central Call Centre, St. Camillus Hospital, Limerick

Pay & Benefits:

  • Paid fortnightly (hourly rate)
  • 35 days annual leave pro rata (inclusive of public holidays)
  • Paid lunch breaks
  • Sick Pay Scheme
  • Paid maternity & paternity leave
  • Cycle to Work Scheme
  • Free on-site parking
  • Fully paid training & induction
  • Career progression opportunities
  • Supportive clinical leadership team
  • Employee Assistance Programme
  • CPD support – reimbursement for approved professional training and certifications

About the Role

As a Telephone Triage Nurse, you will:

  • Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
  • Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
  • Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
  • Liaise with all other members of the multidisciplinary team when required.
  • Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
  • Maintain patient safety.
  • Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
  • Engage in continuous professional development.

Essential Requirements

  • NMBI Registered General Nurse (RGN)
  • Minimum 3 years post-registration experience
  • Strong clinical judgement and confidence in decision-making
  • Experience in one or more of the following areas is desirable:
  • Emergency / Acute Care
  • Paediatrics
  • Practice Nursing
  • Obstetrics
  • Mental Health

(If you have relevant experience outside these areas, we still encourage you to apply.)

Qualifications/Skills:

  • Basic IT skills required.
  • Knowledge of Microsoft Office, desirable.
  • Excellent Communication Skills inclusive of written and verbal communication.
  • Proactive with good initiative.
  • Friendly, courteous and professional manner.
  • Professional Phone etiquette.
  • Strong Organisational skills and efficient time management.
  • Ability to work independently and as part of a team
  • Strong awareness of confidentiality and data protection

Comprehensive Training

Previous Telephone Triage experience is not essential.

A structured, fully paid training programme is provided at our Central Call Centre in Limerick, together with ongoing mentorship and support from our experienced Clinical Nurse Leads.

Job Type: Part-time

Expected hours: 16.0 – 19.0 per week

Benefits:

  • Bike to work scheme
  • Employee assistance program
  • Flexitime
  • On-site parking
  • Sick pay
  • Wellness program
  • Work from home

Ability to commute/relocate:

  • Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Do you have experience in any of the following disciplines:

*Accident and Emergency

  • Paediatrics
  • Practice Nursing
  • Obstetrics

*Mental Health

  • Are you 3 years + post qualified with a registered General Nurse qualification?
  • Are you able to work Out-of-hours shifts, Day Shifts, Red-Eye Shifts, evenings, weekends, and bank holidays?

Education:

  • Bachelor's (preferred)

Experience:

  • General Nursing: 3 years (required)

Language:

  • English proficiently (required)

Licence/Certification:

  • NMBI in General Nursing (required)

Work Location: Hybrid remote in Limerick, County Limerick

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