Medical Policy jobs

Registered Nurse – Telephone Triage | Part-Time, Limerick (Hybrid)

Looking for a different way to use your nursing experience? A role that offers flexibility, work–life balance and the opportunity to use your clinical judgement without the physical demands of ward-based nursing?

Shannondoc is recruiting Registered Nurses for permanent 16 or 19-hour part-time contracts at our Limerick Call Centre, with hybrid working available following successful training and competency assessment.

Please note: this is a Limerick-based position and is not a fully remote role. Successful candidates must be able to attend shifts regularly at our Central Call Centre in Limerick.

Following successful completion of training and competency assessment, nurses may work a proportion of their shifts remotely in line with our hybrid working policy.

Reporting to:

Clinical Nurse Lead/ Clinical Quality & Nurse Manager

Contract:

• Permanent part-time contracts
• Evening, overnight, weekend and public holiday shifts
• Short working week
• Flexible rostering
• Weekend-only contracts available
• Flexibility required

Location:

• Shannondoc Central Call Centre, St. Camillus Hospital, Limerick

Pay & Benefits:

• Paid fortnightly (hourly rate)
• 35 days annual leave pro rata (inclusive of public holidays)
• Paid lunch breaks
• Sick Pay Scheme
• Paid maternity & paternity leave
• Cycle to Work Scheme
• Free on-site parking
• Fully paid training & induction
• Career progression opportunities
• Supportive clinical leadership team
• Employee Assistance Programme
• CPD support – reimbursement for approved professional training and certifications

About the Role

As a Telephone Triage Nurse, you will:

• Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms.
• Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard.
• Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company.
• Liaise with all other members of the multidisciplinary team when required.
• Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice).
• Maintain patient safety.
• Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework.
• Engage in continuous professional development.

Essential Requirements

• NMBI Registered General Nurse (RGN)
• Minimum 3 years post-registration experience
• Strong clinical judgement and confidence in decision-making
• Experience in one or more of the following areas is desirable:
• Emergency / Acute Care
• Paediatrics
• Practice Nursing
• Obstetrics
• Mental Health

(If you have relevant experience outside these areas, we still encourage you to apply.)

Qualifications/Skills:

• Basic IT skills required.
• Knowledge of Microsoft Office, desirable.
• Excellent Communication Skills inclusive of written and verbal communication.
• Proactive with good initiative.
• Friendly, courteous and professional manner.
• Professional Phone etiquette.
• Strong Organisational skills and efficient time management.
• Ability to work independently and as part of a team
• Strong awareness of confidentiality and data protection

Comprehensive Training

Previous Telephone Triage experience is not essential.

A structured, fully paid training programme is provided at our Central Call Centre in Limerick, together with ongoing mentorship and support from our experienced Clinical Nurse Leads.

Job Type: Part-time

Expected hours: 16.0 – 19.0 per week

Benefits:

• Bike to work scheme
• Employee assistance program
• Flexitime
• On-site parking
• Sick pay
• Wellness program
• Work from home

Ability to commute/relocate:

• Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have experience in any of the following disciplines:

*Accident and Emergency

• Paediatrics
• Practice Nursing
• Obstetrics

*Mental Health

• Are you 3 years + post qualified with a registered General Nurse qualification?
• Are you able to work Out-of-hours shifts, Day Shifts, Red-Eye Shifts, evenings, weekends, and bank holidays?

Education:

• Bachelor's (preferred)

Experience:

• General Nursing: 3 years (required)

Language:

• English proficiently (required)

Licence/Certification:

• NMBI in General Nursing (required)

Work Location: Hybrid remote in Limerick, County Limerick