Medical Receptionist jobs

Trainee Dental Nurse / Patient Support Team Member

Build your dental career with Smile Hub Dental Clinic.

Due to continued growth and the expansion of our clinical team, Smile Hub is looking for a compassionate, motivated and highly organised Receptionist and Trainee Dental Nurse / Patient Support Team Member.

This is an excellent opportunity for someone with strong customer service experience who wants to develop a long-term career in dentistry. You will receive structured on-the-job training and mentoring from experienced senior dental nurses while developing skills across medical administration, clinical nursing, patient care, reception and administration.

At Smile Hub, our people are our strength. We are looking for someone who shares our commitment to providing best-in-class service and making every patient feel welcomed, informed and comfortable. Smile Hub Careers

About Smile Hub

Smile Hub is a growing, multi-award-winning dental group providing routine, emergency, cosmetic and advanced dental care. Our clinical services include family and children's dentistry, emergency care, cosmetic dentistry, orthodontics, dental implants, oral surgery and conscious sedation.

Patients are at the forefront of everything we do. Our team combines high clinical standards with a caring, ethical and patient-led approach, delivered in a warm and reassuring environment. About Smile Hub

The Role

This is a dual clinical and patient-support position. You will learn how to assist dentists safely and effectively while also supporting patients before, during and after their appointments.

The combination of clinical, reception and administrative responsibilities makes this a varied and rewarding role. No two days are the same, and every member of our support team contributes to an exceptional patient journey.

Clinical Responsibilities

With training and supervision appropriate to your level of experience, you will:

• Provide chairside assistance to dentists and other clinical team members
• Prepare and set up surgeries for patient appointments
• Clean, sterilise and organise dental instruments and equipment
• Follow infection-prevention, decontamination and sterilisation procedures
• Help maintain a clean, safe and fully stocked clinical environment
• Prepare materials and equipment required for dental procedures
• Coordinate and track patient laboratory work
• Maintain accurate and confidential clinical records
• Reassure nervous patients and help them feel comfortable throughout treatment
• Support the clinical team in delivering safe, efficient and compassionate care

Smile Hub operates a fully sterile and clean clinical environment in line with the Irish Dental Council's codes of recommended practice. Smile Hub Ethos

Patient Support and Administrative Responsibilities

You will also help create a welcoming and well-organised experience by:

• Greeting patients warmly and providing professional front-of-house support
• Managing inbound and outbound telephone calls
• Responding promptly and professionally to email enquiries
• Scheduling, confirming and managing patient appointments
• Supporting patients with general queries and special requirements
• Scanning, filing and maintaining accurate patient records
• Supporting the smooth flow of patients through the clinic
• Assisting with reception, administration and other reasonable duties when required
• Protecting patient confidentiality at all times

Who We Are Looking For

You do not need previous dental nursing experience, but you must be willing to learn, take direction and develop the clinical and administrative skills required for the role.

The successful candidate will have:

• At least two years' experience in reception, scheduling, customer service or another customer-facing position
• A genuine interest in developing a career in dental nursing
• A warm, compassionate and patient-focused approach
• Excellent customer service and interpersonal skills
• A strong understanding of confidentiality, discretion and professional conduct
• The ability to remain calm, accurate and reassuring in a busy environment
• Strong organisational skills and attention to detail
• The ability to prioritise and manage several responsibilities effectively
• Excellent punctuality, reliability and time management
• Fluency in English, with excellent verbal and written communication skills
• Confidence using Microsoft Office and learning new systems
• A positive attitude and willingness to carry out both clinical and administrative duties
• A collaborative approach and the ability to contribute positively to the wider team
• Flexibility to work early mornings, evenings, weekends and bank holidays as part of a rota

Experience in a dental, medical or other clinical environment would be beneficial but is not essential. Previous experience with Exact Dental or other practice-management software would also be an advantage, but training will be provided.

What We Offer

• A competitive salary
• Structured clinical and administrative training
• Ongoing mentoring from experienced senior dental nurses
• The opportunity to develop a professional career in dental nursing
• Career development and progression opportunities within a growing dental group
• Exposure to a broad range of routine, emergency, cosmetic and advanced treatments
• A modern and patient-centred clinical environment
• A supportive, experienced and welcoming team
• Employee perks and discounts
• Complimentary fruit, snacks, water and soft drinks
• A varied role in which your contribution directly improves the patient experience

Working Pattern

Smile Hub is open seven days a week, 365 days a year, offering early-morning and late-evening appointments. This is a full-time, rota-based position, and applicants must be available to work a flexible schedule that includes evenings, weekends and bank holidays.

How to Apply

Please apply through Indeed with:

• An up-to-date CV
• A short cover note explaining why you want to begin a career in dental nursing
• Details of your relevant customer service, reception or administrative experience
• Your availability for rota-based work

Job Types: Full-time, Permanent

Pay: €18.00 per hour

Work Location: In person