Clerical Officer Grade IV (Radiology) Panel

Temporary Contracts, Full Time Hours.

Principal Duties and Responsibilities:

• Register patients upon arrival for their appointment, ensuring all relevant information is input on the system correctly and updated where required, ensuring GDPR is adhered to.
• Process incoming referrals for diagnostics imaging requests and ensure they are input correctly and in a timely manner.
• Book patients for appointment and scans, and ensure appropriate instruction letters/appointment confirmation letters are issued, and/or relevant phone calls made.
• Process X-Ray Requests from Consultants and GPs via RIS, Healthlink or Post.
• Check the appointments each day for the previous day and highlight any queries or concerns with Radiographers or Consultant Radiologist.
• Assist with any Radiology Outsourcing projects as required. Outsource appointments (from a clerical perspective) and work closely with the Radiographers on compiling the lists for outsourcing and ensure any follow up is completed.
• Process all DNA (Did not Attend) at the end of each day and inform referring Consultant or GP.
• Take patient payments and/or update patient insurance details where required.
• Liaise with Patient Accounts Office to follow up on admissions and private health insurance forms where necessary.
• Work closely with the PAC/Radiology Information System (RIS) Office.
• Perform high-quality data entry on RIS and upload/scan Patient Consent Forms to RIS.
• Process Freedom of Information Requests via PACS.
• Ensure printing and distribution of Radiology Reports for external referrers and the Emergency Department is completed throughout the day.
• Deal with telephone queries/emails and liaise with Radiologists, Radiographers, Patients and GPs, and other colleagues across all departments in the hospital as required.
• Liaise with nursing staff regarding patient preparation for x-rays when required.
• Deal with patient's issues or concerns in an compassionate, empathic manner.
• Ensure that Office Supplies stock levels are adequate.
• Assist the Scheduling Team during busy periods as required.
• Ensure that accuracy and confidentiality is adhered to at all times.

Eligibility Criteria:

• Work well as part of a team and be able to build strong relationships with colleagues.
• Experience of working as part of a multidisciplinary team and making positive contributions to that team.
• Excellent patient facing experience and able to work in a patient focused environment.
• Have an organised and methodical approach to work, with excellent organisational and planning skills.
• Possess excellent communication and problem-solving skills.
• Excellent IT skills and experience in Hospital and Radiology IT Systems, e.g. PACS, RIS, iPMS, Healthlink required.
• Flexible approach to work.

Full Job Spec is available on request.

Closing Date: 1pm on Friday, 23rd October 2026

MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.

Mercy University Hospital (MUH)

MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.

We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.

Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We recently opened our Blarney Rehabilitation Unit, a post-acute care specialist rehabilitation unit with 50 beds in Blarney, County Cork.

We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance.

From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team.

And we live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.