Medical Secretary, Administration jobs in Limerick, County Limerick

Swim Max | Limerick | Full-Time

Important – Read Before Applying

• Responsiveness: After applying, you will be sent follow-up screening questions. These must be answered within the specified timeframe to progress in the process.
• Priority: We prioritise candidates who demonstrate urgency, clarity, and high attention to detail.
• Presence: This is a permanent, on site role requiring high energy and physical presence.

DUTIES AND RESPONSIBILITIES

• Customer Enquiries. Manage incoming enquiries by phone, email, Superchats and in person, helping customers choose and book the correct programme.
• Sales and Follow-Up. Proactively follow up enquiries, explain our programmes and convert suitable enquiries into paid bookings.
• Policies and Payments. Clearly and professionally communicate company policies, including our No Payment, No Booking policy.
• Front of House. Act as a primary point of contact for customers and manage a busy reception and lobby during peak lesson times.
• Booking System. Maintain accurate customer and booking information across our systems.
• Operational Upkeep. Help ensure reception, the facility entrance and customer areas remain clean, organised and professional.
• Multitasking. Balance phone calls, digital communication, administration and face-to-face customer service during busy periods.

REQUIREMENTS

• Availability. Sufficient flexibility to work a rostered shift pattern across mornings, evenings and weekends. Our operating hours fall between 8.30 am and 9.00 pm, Monday to Sunday.
• Communication. Excellent written and spoken English, with the confidence to communicate professionally and clearly with customers.
• Initiative. A proactive approach where you notice and deal with problems rather than always waiting for instruction.
• Experience. Previous experience in a busy customer-facing environment such as reception, hospitality, retail, sales, leisure, medical reception or gym reception is preferred.
• Technical Ability. Comfortable using computers and able to learn booking software and digital communication systems quickly.
• Location and Work Eligibility. You must be currently living in Limerick and legally entitled to work in Ireland.

WHY JOIN US

• Clear Pay Progression. A defined route from €14.50 to €16.50 per hour based on demonstrated performance.
• Permanent Position. A full-time, permanent role with structured training and clear expectations.
• Development. Opportunities to take on additional responsibility and increase your earning potential as you develop in the role.
• Varied Role. A combination of customer service, sales, administration and day-to-day operations rather than a traditional reception-only position.
• Team Environment. Work as part of an established team with clear systems, procedures and standards.

PAY AND PROGRESSION

Pay, €14.50 to €16.50 per hour, with structured progression.

Starting rate, €14.50 per hour.

Your first six weeks will focus on learning the role, our systems, customer service standards and day-to-day operations.

Following a successful six-week performance review, progression to €15.50 per hour.

Following a further successful six-week performance review, progression to €16.50 per hour.

We are prepared to pay well for people who demonstrate strong performance. We do not determine someone's value based solely on a CV or interview. Our pay structure gives new employees the opportunity to demonstrate their ability in the role and progress quickly when they meet the required standard.

Progression is based on demonstrated performance, including reliability, attendance, customer service, accuracy, initiative, competency and the ability to carry out the role independently.

The advertised higher rates are genuine and achievable, but progression is not automatic. Each increase is subject to a satisfactory performance review.

Further pay reviews are available as an employee's performance, responsibilities and contribution develop.

Job Types: Full-time, Permanent

Pay: €14.50-€16.50 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• On-site parking
• Sick pay

Application question(s):

• This role requires rostered availability across mornings, evenings and weekends, with shifts falling between 8.30 am and 9.00 pm, Monday to Sunday. Do you have any recurring commitments, including college or another job, that would restrict your availability during these times?

This position starts at €14.50 per hour, with structured progression to €15.50 and €16.50 per hour subject to successful performance reviews. Please confirm that you have read and are comfortable with this pay structure.
Please briefly describe any previous experience you have in reception, customer service, sales, hospitality, retail or another busy customer-facing environment.

EXPERIENCE
Customer service, reception, sales, hospitality or similar experience is desirable but not essential.

LANGUAGE
Fluent written and spoken English required.

WORK AUTHORISATION
Must be legally entitled to work in Ireland.

Education:

• Leaving Certificate (required)

Experience:

• front of house: 2 years (preferred)

Language:

• fluent English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Location:

• Ballysimon, County Limerick (required)

Work Location: In person