Medical Secretary jobs in County Cork

Job Title: Practice Manager / Senior Medical Secretary

Location: Glanmire, Co. Cork

Reporting To: General Practitioners / Practice Partners

Employment Type: Full-Time (Permanent)

Job Purpose

To oversee the daily operational, financial, and administrative running of the GP practice while providing hands-on secretarial support. This hybrid role bridges frontline patient management with executive operational leadership, ensuring clinic profitability, regulatory compliance, and a high standard of patient care.

Key Responsibilities & Duties | Practice Management & Leadership

• Staff Supervision: Manage and rota administrative/reception staff; facilitate team communication.
• HR Support: Coordinate recruitment, onboarding, training, and performance reviews for support staff.
• Compliance: Ensure strict adherence to GDPR, Health & Safety legislation, and HSE clinical guidelines.
• Facilities Management: Oversee building maintenance, IT infrastructure, and waste management contracts.

Financial Management

• HSE Reimbursements: Manage, reconcile, and submit monthly GMS (Medical Card) claims, STC (Special Type Consultation) claims, and Chronic Disease Management (CDM) returns.
• Bookkeeping: Handle practice invoicing, payroll support, accounts payable/receivable, and bank reconciliations.
• Private Fee Management: Monitor daily cash reconciliations, aged debt tracking, and private health insurance claims (VHI, Laya, Irish Life Health).

Senior Medical Secretarial Duties

• Patient Flow: Assist at reception during peak times, manage complex patient queries, and resolve complaints.
• Advanced Administration: Draft specialized medico-legal correspondence, referral letters, and clinic protocols.
• Diary Optimization: Oversee the master scheduling systems for GPs, nurses, and locums to maximize clinic efficiency.

Requirements & Qualifications | Essential Criteria

• Experience: Minimum 3 years of experience in a medical administration or practice management role within the Irish healthcare system.
• System Knowledge: Expert-level proficiency in specialized GP clinical software (e.g., Socrates or HealthOne).
• Financial Competency: Proven experience handling PCRS/GMS claims, private medical billing, and basic bookkeeping.
• Leadership Skills: Strong capability to manage a small team, delegate tasks, and solve operational problems independently.
• Communication: Excellent interpersonal skills with the ability to maintain absolute confidentiality.

Desirable Criteria

• Formal qualification in Practice Management, Business Administration, or Medical Secretarial Studies.
• Direct experience handling HSE primary care contracts and structural changes.
• Advanced IT troubleshooting skills and experience with digital check-in or online triage systems.

What We Offer

• Competitive salary package commensurate with management experience in the Irish primary care sector.
• Sociable daytime hours (Monday to Friday) without weekend or on-call commitments.
• Autonomy to shape and improve operational processes within a growing suburban practice.

Benefits:

• On-site parking

Work Location: In person