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Customer & Sales Support Coordinator

IMS Labels – Sandyford, Dublin 18
Full-time, permanent
Salary: €30,000 – €35,000 depending on experience
Quarterly incentive scheme available
Hours: Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4.00pm.

IMS Labels is a long-established Irish label manufacturing business based in Sandyford, Dublin 18. We supply labels, printers, ribbons and related products to customers across a wide range of sectors including food, retail, medical, industrial, logistics and manufacturing.

We are now looking for a Customer & Sales Support Coordinator to join our office team.

This is a hands-on role in a small, busy business. The right person will deal with customers, support order processing, help keep internal systems accurate, assist the sales team, and make sure important tasks are followed through properly.

This is not a background admin role where work is simply passed around. We need someone who can take ownership, communicate clearly, follow up properly, and help keep things moving.

We are also continually improving how the business operates. This includes streamlining internal processes, reducing repetitive manual tasks, improving our use of systems, and adopting practical AI and automation tools where they make sense. You do not need to be a technical expert, but you should be comfortable learning new systems, open to better ways of working, and willing to help improve how everyday tasks are handled.

The Role

The role sits between customer service, sales support and office coordination.

You will be one of the people customers speak to when they need pricing, order updates, product information or general support. You will also work closely with the internal team to make sure customer requests are handled properly and nothing gets lost between sales, production, accounts and management.

The work is detailed, practical and sometimes repetitive. It also matters. When this role is done well, customers get better service, orders move faster, salespeople are better supported, and the business runs more smoothly.

Main Responsibilities

Your responsibilities will include:

• Responding to customer enquiries by phone and email
• Processing customer orders and supporting the order flow through the business
• Following up with customers for missing information, purchase orders, artwork, pricing approval or order clarification
• Supporting field sales and internal sales with customer administration
• Updating customer records, product information, pricing details and internal systems
• Keeping CRM, MRP and order information accurate and up to date
• Making regular courtesy and sales follow-up calls to existing customers
• Supporting a small number of selected customer payment follow-ups each month
• Helping customers move towards online ordering where appropriate
• Supporting updates to the company website and online store
• Assisting with customer email campaigns and basic marketing communications
• Supporting company LinkedIn activity, including engaging with regular company posts
• Supporting ongoing improvements to office systems, workflows and customer processes
• Helping identify repetitive tasks that could be simplified, automated or handled more efficiently
• Using company systems, online tools and practical AI-supported workflows where appropriate
• Liaising with production, sales, accounts and management to resolve customer issues
• Keeping clear notes and records so tasks are traceable and followed through

What We Are Looking For

We are looking for someone organised, practical and reliable.

You do not need to know the label industry already. We can teach the products, systems and processes. What matters more is attitude, attention to detail, communication and the ability to follow through.

The right person will be comfortable dealing with customers, working through a list of tasks, making phone calls, asking sensible questions, and taking responsibility for getting things finished.

Essential Skills

You should have:

• Strong written and spoken English
• A good telephone manner
• Good attention to detail
• Strong organisational skills
• Confidence using email, Microsoft Office and general computer systems
• Ability to manage several tasks at once
• Ability to work under pressure in a busy office environment
• A helpful, professional and practical approach with customers
• Willingness to make follow-up calls and not rely only on email
• Ability to work well as part of a small team
• Initiative, common sense and a willingness to learn

Useful Experience

The following would be helpful, but is not essential:

• Customer service experience
• Sales support experience
• Office administration experience
• Experience using CRM, MRP, stock or order-processing systems
• Experience with e-commerce platforms or online stores
• Experience in manufacturing, print, packaging, labels or a similar environment
• Basic marketing, email campaign or LinkedIn experience
• Interest in process improvement, automation, AI tools or better ways of working

Strong graduates are also welcome to apply if they have the right attitude, communication skills and willingness to learn.

The Person Who Will Do Well Here

You will suit this role if you are:

• Organised
• Reliable
• Comfortable on the phone
• Good with detail
• Practical and calm under pressure
• Willing to follow up until something is resolved
• Able to work closely with a small team
• Open to learning new systems and better ways of working
• Interested in learning how a real manufacturing business works
• Someone who wants responsibility and wants their work to matter

The Reality of the Role

This is a real office role in a small business. Some days will be busy. Some work will be repetitive. Customers will need answers, orders will need chasing, and internal systems will need to be kept accurate.

We are not looking for someone who wants a vague admin title. We are looking for someone who wants to become useful, trusted and valued inside the business.

You will work closely with senior management, including the Managing Director, particularly around customer follow-up, sales support, process improvement and making sure important tasks are completed properly.

For the right person, this is a strong opportunity to build a valuable role in a long-established Irish company that is actively working to improve, modernise and grow.

Salary and Benefits

• €30,000 – €35,000 depending on experience
• Quarterly incentive scheme available
• Full-time permanent position
• Monday to Thursday, 9.00am to 5.00pm
• Friday, 9.00am to 4.00pm
• On-site parking
• Bike to work scheme
• Additional leave
• Private medical insurance scheme
• Private dental insurance scheme

Experience

Customer service, sales support or office administration experience is preferred, but attitude, reliability and ability are just as important as exact background.

Work Location

In person at our Sandyford, Dublin 18 facility.

Pay: €30,000.00-€34,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Free or subsidised travel
• On-site parking
• Private dental insurance
• Private medical insurance

Work Location: In person