Operations Manager Healthcare jobs

Role Profile

The Nursing and Midwifery Board of Ireland (NMBI) is the regulatory authority for nurses and midwives in Ireland. The role of NMBI is the protection of the public in its dealing with nurses and midwives and the integrity of the practice of nursing and midwifery through the promotion of high standards of professional education, training and practice and professional conduct among nurses and midwives. The post holder will contribute to the operation of the Registration Department by processing the applications for recognition and registration to join the NMBI register of nurses and midwives. The post holder is required to operate to a high standard of accuracy, efficiency, and productivity in a high-volume environment, while displaying a strong focus on service excellence to ensure the Department meets its objectives. Principle Duties and Responsibilities Key Areas of Activity Perform tasks related to the accurate and timely processing of applications from international and domestic candidates and registrants. Complete registration and recognition workflows, through the assessment, verification, and processing of the necessary checks in line with NMBI rules and policies. Support applicants through direct, scheduled, engagement as appropriate. Ensuring that adequate and proper registration records are maintained and ensure the accuracy reliability and integrity of the records are maintained. Identify and escalate operational and quality issues to the relevant managers. Process applications in line with the departmental KPIs. Participate and positively contribute to the ongoing development of the online registration system. Participate in registration projects, policy development, quality assurance processes, and other such initiatives. Engage and positively contribute to the work of a high performing team with changing workflows. Provide excellent standards of service to all internal and external stakeholders. Contributing to the development and implementation of service processes, procedures, and controls within the Department. Implement and operate all Quality Assurance structures and measures. Be an enthusiastic self-starter who can use your initiative and work under minimal supervision. Be a team player who works collaboratively with others showing a willingness to continually develop your levels of knowledge.

Other Responsibilities Espouse NMBI values in all work activities – Transparency, Trust, Leadership, Respect, Equality and Fairness. Engage in NMBI’s performance and development system and ensure the appropriate documentation is provided to the Staff Officer in a timely manner. Performing all tasks necessary to ensure that the functions of the Registration Department are carried out and objectives set for the section are achieved in a timely and accurate manner. Essential Criteria, Qualifications and Experience This is an administrative role. The successful candidate must have the following essential skills and criteria: At least 1 year’s administration experience preferably in a busy administrative, high volume and process driven environment. An ability to critically analyse and assess information. Excellent working knowledge of MS Office to include advanced level skills in MS Teams, Outlook, Word and PowerPoint and at least intermediate level skills in Excel. Excellent writing skills. Well-developed interpersonal skills with the ability to engage effectively and appropriately with relevant stakeholders. Willing to take on the responsibilities associated with the role to include delegation/monitoring of workloads using own initiative and offer for new ideas. Be solution orientated with ability to positively contribute to change initiatives. Ability to work within a team environment and be self-motivated. An understanding of the current legislative framework for the regulation and registration of nurses and midwives in Ireland. Experience of working within a team and providing a positive contribution to delivery of a project(s). Excellent organisational skills with the ability to manage and prioritise tasks in an effective manner to meet deadlines and performance targets. A personal commitment to improving knowledge and skills with a particular focus on service delivery and quality improvements. Desirable Criteria

• Experience of working in a regulated environment

Competencies Specialist Knowledge, Expertise and Self Development Has a clear understanding of the role, objectives, and targets and how they fit into the work of the unit and the overall work of NMBI. Develops and maintains the skills and expertise required to perform in the role effectively, e.g., relevant technologies, IT systems, relevant policies etc. Leads by example, being committed to self-development and enhancing the knowledge and skills required to improve performance. Information Management and Decision Making Follows procedures and ensures they are implemented in own area, understanding the rationale behind them. Reviews completed work regularly and acts on learning points. Evaluates current work practices to identify changes that could be made to improve efficiencies. Can work effectively on several tasks at the same time. Is comfortable working with a range of information, e.g., numerical, written data etc. Makes sound appropriate decisions in a confident manner and can justify and stand by them. Delivery of Results Delivers results on time and to a high standard. Takes responsibility for own work and the work of the team. Plans and prioritises the work schedule, ensuring the efficient use of all the resources available and delivering on objectives even with multiple or conflicting demands. Maintains accurate records and monitors work, ensuring any errors are identified and rectified. Appreciates the need to delegate work appropriately (where relevant).

Interpersonal and Communication Skills Shows respect and maintains composure when dealing with the public, nurses, midwives and other healthcare professionals. Demonstrates the ability to be assertive and negotiate when necessary, communicating in a clear and confident manner whilst remaining approachable and polite. Listens to others and invites feedback, dealing with information in a constructive way. Influences others by actively listening and clearly expressing their position. Produces written letters /reports in a clear and concise manner at the level required for the role. Helps build effective relationships and addresses any disagreements. Drive and Commitment Consistently strives to perform at a high level, demonstrating flexibility and finding solutions to overcome obstacles. Serves the public, nurses, and midwives. Can work independently without excessive guidance or support. Demonstrates resilience in the face of significant demands and challenges. Ensures that the customer is at the heart of all services provided. Is personally honest and trustworthy. Acts with integrity and supports this in others. Promotes a culture that fosters the highest standards of ethics and integrity.

#CRTB

Pay: €36,470.00-€56,018.00 per year

Experience:

• Regulated Environment: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person