Operations Support Manager jobs

We're seeking an engineering leader to drive operational excellence in our data center environments. You'll be at the forefront of maintaining mission-critical infrastructure, solving complex technical challenges, and ensuring uninterrupted service for our customers through strategic management and technical expertise.

Key job responsibilities

• Manage and lead shift technicians, contractors, and vendors to ensure high-quality operational standards
• Oversee multiple data center availability zones, implementing strategic infrastructure management
• Develop and execute comprehensive project plans that enhance facility efficiency and performance
• Operate and manage critical systems including power distribution, generators, cooling infrastructure, and monitoring systems
• Support facility expansion and infrastructure development projects

A day in the life
Your day will be a blend of strategic planning, hands-on technical oversight, and team leadership. You'll navigate dynamic environments, collaborating with cross-functional teams to maintain our data center operations. Expect to engage in proactive problem-solving, system optimization, and creating innovative solutions that keep our infrastructure running seamlessly.

We are a collaborative group dedicated to maintaining world-class technical infrastructure. Our team focuses on continuous improvement, technical innovation, and delivering exceptional operational performance. We value professionals who can balance technical depth with strategic thinking and who are passionate about creating robust, efficient systems.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.