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Job Post Details

Hotel Receptionist - job post

Tinakilly Country House Hotel
County Wicklow
Permanent, Part-time

Job details

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Evening shift

Location

County Wicklow

Full job description

Duties will include:

  • Managing reception duties including inbound telephone calls.
  • Managing reservations and bookings.
  • Checking-in arrivals and checking-out departures in line with hotel procedures.
  • Ensuring the well-being, satisfaction and comfort of all guests/hotel patrons and to establishing a highly personalised style of service and attention to guests/hotel patrons.
  • Establishing a courteous, helpful and friendly attitude to all guests/hotel patrons. Meeting and greeting all guests/hotel patrons in a courteous, professional and friendly manner.
  • Being familiar with and promoting hotel facilities and local attractions in the area. Assisting guests with any requests for information and directions.
  • Ensuring good communication with all departments throughout the hotel.
  • Handling, following-up and communicating any comments or complaints to relevant Heads of Department if unable to handle.
  • Ensuring that all tasks are completed on each shift and that a full and thorough handover takes place at the end of each shift.
  • To ensure that all cash, voucher, cheque and credit card transactions are correctly processed.
  • To ensure that all charges are correctly posted to guest bills.
  • To follow proper opening and closing procedures for each shift.
  • Maintaining a high standard in personal grooming and appearance.
  • Complying with all current policies and procedures of the hotel.
  • Recording all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up.
  • Being fully aware of the Hotel’s fire and safety procedures and health & safety regulations.
  • To complete and facilitate training programs as required .
  • Performing all additional duties as required by the management team.

Applicants must:

  • Have a minimum of 1 year's experience in a similar role.
  • Be flexible in relation to hours worked, working weekends and evenings will be required.
  • Have the ability to multi task and to remain calm whilst working under pressure.
  • Have strong organisational skills.
  • Have excellent interpersonal skills.
  • Have a high standard in personal grooming and appearance.

Apply with CV and Cover note outlining previous experience and suitability for the role

Job Types: Part-time, Permanent

Work Location: In person

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