Pod jobs

Transport Administrator

Role Overview

The role of Transport Administrator is an integral part of our transport and logistics operation. The successful candidate will provide day-to-day administrative support to the transport team, ensuring that information is accurately recorded, customer and driver communications are dealt with promptly, and all relevant transport documentation and systems are kept up to date.

This is primarily an administrative role and does not involve route planning or the allocation of work to drivers. Part time hours available

Main Responsibilities

Responsibilities include, but are not limited to:

• Accurately input and maintain transport, delivery and collection information on company systems.
• Process customer orders, transport documentation and related paperwork.
• Monitor incoming emails and respond to customer, driver and internal queries in a professional and timely manner.
• Prepare, issue and file delivery notes, collection notes, manifests and other transport documentation.
• Check completed paperwork for accuracy and follow up on any missing or incomplete information.
• Maintain electronic and physical filing systems to ensure records are accurate and easily accessible.
• Update customers regarding delivery or collection status where required.
• Liaise with drivers to obtain delivery paperwork, PODs and other required information.
• Communicate professionally and effectively with customers, drivers, suppliers and other departments.
• Assist with POD management, including obtaining, recording and forwarding proof of delivery documentation.
• Record and communicate any delivery discrepancies, shortages, damages or other issues to the appropriate team member.
• Support the Transport Manager and wider transport team with general administrative duties.
• Answer telephone calls and deal with general enquiries in a professional manner.
• Maintain confidentiality and ensure information is handled in accordance with company procedures.
• Undertake other reasonable administrative duties from time to time as required.

Requirements

• Previous experience in an administrative, transport, logistics or customer service environment is desirable.
• Strong administration and data-entry skills with a high level of accuracy and attention to detail.
• Very good PC skills, particularly Microsoft Excel, Outlook and other Microsoft Office applications.
• Previous experience using SAP, Mandata or another Transport Management System would be advantageous.
• Strong written and verbal communication skills.
• Good organisational and time-management skills.
• Ability to work effectively as part of a team.
• Comfortable working in a fast-paced transport and logistics environment.
• Ability to work accurately under pressure and meet deadlines.
• A professional and customer-focused approach.

Key Skills

• Administration and data entry
• Email and telephone communication
• Customer service
• Attention to detail
• Microsoft Excel and Outlook
• Record keeping and document control
• Organisation and prioritisation
• Problem solving
• Teamwork
• Transport documentation and POD management

Benefits:

• Bike to work scheme
• Employee assistance program

Work Location: In person